ServiceNow Technical Developer- ITSM, CSM

Us3 Consulting; Brussel; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Us3 Consulting seeks a ServiceNow Technical Developer focusing on ITSM and CSM. You will design, configure, and develop solutions on the ServiceNow platform, handling complex workflows and integrations to support IT services and customer service operations.

The role requires strong scripting skills, Flow Designer usage, and experience with REST/SOAP integrations, MID Server, and Integration Hub within an enterprise environment.

Qualifications

• 4–6 years in ServiceNow development with hands-on ITSM and CSM implementation experience.
• Strong scripting skills and experience with complex workflows and integrations.
• Familiarity with ITIL processes and security guidelines.

Responsabilités

• Customize and configure ServiceNow ITSM and CSM modules (Incident, Problem, Change, Service Catalog, Case Management).
• Develop workflows, Flow Designer flows, and automation scripts.
• Create and maintain UI policies, client scripts, business rules, and script includes.
• Integrate using REST/SOAP APIs, MID Server, and Integration Hub.
• Ensure secure and scalable integration with external systems (CRM, ERP).
• Manage instance upgrades, cloning, and performance optimization.
• Configure CMDB, discovery, and asset management.
• Adhere to coding standards and ITIL/security guidelines.

Connaissances

ServiceNow development

JavaScript

REST/SOAP integration

Outils

Flow Designer

Integration Hub

Orchestration

MID Server

Glide API

Description du poste

ServiceNow Technical Developer- ITSM, CSM

Role Description:

• The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM) modules.
• This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Key Responsibilities

Development & Configuration

• Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop workflows, Flow Designer flows, and automation scripts.
• Create and maintain UI policies, client scripts, business rules, and script includes.
• IntegrationBuild integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Ensure secure and scalable integration with external systems (CRM, ERP).

Platform Administration

• Manage instance upgrades, cloning, and performance optimization.
• Configure CMDB, discovery, and asset management.

Quality & Compliance

• Adhere to coding standards and ServiceNow best practices
• Ensure compliance with ITIL processes and security guidelines.

Required Skills & Qualifications

• 4–6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.

Technical Skills

• Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS
• Strong knowledge of ServiceNow scripting and configuration.
• Experience with Flow Designer, Integration Hub, and Orchestration.

Certifications

ServiceNow Certified System Administrator (CSA) – Mandatory.

Certified Implementation Specialist – ITSM and CSM – Preferred.

Certified Application Developer (CAD) – Good to have.