ServiceNow CSM Developer - Hybrid Brussels, OOTB-first

ITproposal; Brussel; Hybride; EUR 124 000 - 155 000; Plein temps

Résumé du poste

ITproposal in Brussels is seeking an experienced ServiceNow CSM Developer to advance a mature ServiceNow Enterprise Service Management platform, with a strong focus on the Customer Service Management module and an OOTB-first philosophy.

You will translate business requirements into scalable configurations, build workflows, catalog items and record producers, and develop integrations using REST/SOAP and IntegrationHub, while collaborating in an Agile environment and documenting designs.

Qualifications

• 5+ years of experience with ServiceNow implementation and configuration.
• Hands-on experience with ServiceNow CSM.
• Strong understanding of CSM functionality and data model.
• Proven ServiceNow scripting knowledge including JavaScript, GlideScript, and related core components.
• Experience with Flow Designer and UI Builder; REST/SOAP integrations.
• Familiarity with Agile/Scrum methodologies.

Responsabilités

• Develop and implement ServiceNow CSM solutions based on business requirements.
• Translate functional requirements into practical CSM configurations and developments.
• Configure: Cases and case types, Workflows, Catalog items, Record producers.
• Maximise the use of out-of-the-box (OOTB) functionality and best practices.
• Configure and develop: Business Rules, Client Scripts, Script Includes, UI Policies.
• Build integrations using REST, SOAP, IntegrationHub.
• Perform unit testing and support UAT.

Connaissances

ServiceNow CSM

JavaScript/GlideScript

REST/SOAP/IntegrationHub

Flow Designer/UI Builder

OOTB-first approach

Agile/Scrum

Description du poste

ITproposal in Brussels is seeking an experienced ServiceNow CSM Developer to advance a mature ServiceNow Enterprise Service Management platform, with a strong focus on the Customer Service Management module and an OOTB-first philosophy.

You will translate business requirements into scalable configurations, build workflows, catalog items and record producers, and develop integrations using REST/SOAP and IntegrationHub, while collaborating in an Agile environment and documenting designs.