Service Now Developer

Randstad Digital Belgium; Vlaams-Brabant; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

Randstad Digital Belgium is seeking a ServiceNow expert to act as a third-line support resource, handling complex incidents and customer inquiries on the ServiceNow platform. You will implement changes, leveraging built-in capabilities or custom development as needed.

Responsibilities include root cause analysis, thorough documentation, and creating technical docs for ITSM workstreams, while coaching customers and safeguarding long-term platform health and roadmap.

Qualifications

• Fluent written and spoken French; working English.
• Certification in ServiceNow and related areas is strongly preferred.
• Ability to work in Luxembourg; Dutch is a plus.

Responsabilités

• Act as third-line support for ServiceNow, addressing customer inquiries.
• Resolve incidents on customer ServiceNow instances within SLAs.
• Implement customer-defined changes using out-of-the-box features or custom development.
• Perform root cause analysis and document findings, solutions, or workarounds.
• Create detailed technical documentation for ITSM workstreams.
• Coach customer resources and advise with platform health in mind.

Connaissances

French proficiency

English proficiency

JavaScript

ServiceNow knowledge

Dutch (bonus)

Formation

CIS Certification

CAD Certification

CSA Certification

ITIL or ITIL4 Foundation

Description du poste

the role involves acting as a third line of support for the ServiceNow platform, addressing customer inquiries and support needs.

core duties include:

• resolving incidents on customer ServiceNow instances within agreed-upon SLA timelines.
• implementing customer-defined changes, utilizing both out-of-the-box features and custom development as required.
• conducting root cause analysis for both new and existing problems. this includes thoroughly documenting findings, technical solutions, or workarounds, always considering the platform's long-term health and future roadmap.
• creating detailed technical documentation for all work completed on the platform, specifically related to the above-mentioned ITSM workstreams.
• coaching customers resources and providing sound advice with the platform best interest in mind

candidate requirements

a successful candidate must possess:

• proficiency in written and verbal French.
• working knowledge of English
• Dutch is a plus
• the ability to work in Luxembourg.
• one of the following certification combinations:
• at least one certified implementation specialist (cis) certification.
• and either certified application developer (cad) certification with at least 1 year of relevant experience.
• or certified system administrator (csa) certification with at least 3 years of relevant experience.
• proficiency in JavaScript to implement required customizations and alter baseline scripts

highly desirable skills

the following experience and conceptual understanding would be a significant asset:

• conceptual understanding of the CMDB and the CSDM framework.
• working experience with ITOM discovery.
• conceptual understanding of the MID server and discovery tools.
• itil or itil4 foundation certification.
• working knowledge of the ServiceNow portal (html, css, bootstrap)