ServiceNow ITSM & CSM Specialist

Us3 Consulting

Brussel

Sur place

EUR 60 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

Us3 Consulting seeks a seasoned ServiceNow Technical Developer to lead ITSM and CSM development, configurations, and integrations. You will implement workflows, scripting, and governance while collaborating with stakeholders in an Agile/Scrum setup.

The role emphasizes hands-on ServiceNow expertise, API integrations, and ongoing platform optimization to deliver reliable IT services. Candidates should demonstrate strong problem solving and communication skills.

Qualifications

6–8 years of ServiceNow development experience.
Strong hands-on experience with ITSM and CSM.
Proficient in building rules, scripts, UI policies, and workflows.
Experience with Flow Designer, Integration Hub, REST/SOAP, and MID Server.
Good understanding of ITIL, CMDB, Discovery, and Asset Management.
Excellent communication and stakeholder management skills.

Responsabilités

Develop and configure ServiceNow ITSM and CSM modules including Incident, Problem, Change, Service Catalog, and Case Management.
Build integrations using REST/SOAP APIs, MID Server, Integration Hub, and Orchestration.
Support CMDB, Discovery, Asset Management, upgrades, cloning, and performance optimization.
Follow ServiceNow, ITIL, security, and coding best practices.
Troubleshoot issues and collaborate with technical and business stakeholders in an Agile/Scrum environment.