Senior ServiceNow ITSM & CSM Developer

Us3 Consulting; Brussel Hoofdstad; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Us3 Consulting is seeking a ServiceNow Technical Developer with ITSM and CSM expertise to design, configure, and build solutions on the ServiceNow platform.

You will develop workflows, automation scripts, and integrations using Flow Designer, Integration Hub, and MID Server, while maintaining best practices and secure interfaces to CRM/ERP systems.

Qualifications

• 4–6 years in ServiceNow development with ITSM/CSM implementations.

Responsabilités

• Design, configure and develop ServiceNow ITSM/CSM solutions.
• Develop workflows, Flow Designer flows and automation scripts.
• Create and maintain UI policies, client scripts and business rules.
• Integrate via REST/SOAP, MID Server and Integration Hub.
• Ensure secure, scalable integrations with external systems.

Connaissances

ServiceNow scripting

Flow Designer

Integration Hub

Orchestration

REST/SOAP APIs

UI policies

Formation

ServiceNow CSA

CIS – ITSM & CSM

CAD

Description du poste

ServiceNow Technical Developer- ITSM, CSM

Role Description:

• The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM) modules.
• This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Key Responsibilities

Development & Configuration

• Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop workflows, Flow Designer flows, and automation scripts.
• Create and maintain UI policies, client scripts, business rules, and script includes.
• IntegrationBuild integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Ensure secure and scalable integration with external systems (CRM, ERP).

Platform Administration

• Manage instance upgrades, cloning, and performance optimization.
• Configure CMDB, discovery, and asset management.

Quality & Compliance

• Adhere to coding standards and ServiceNow best practices
• Ensure compliance with ITIL processes and security guidelines.

Required Skills & Qualifications

• 4–6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.

Technical Skills

• Strong knowledge of ServiceNow scripting and configuration.
• Experience with Flow Designer, Integration Hub, and Orchestration.

Certifications

ServiceNow Certified System Administrator (CSA) – Mandatory.

Certified Implementation Specialist – ITSM and CSM – Preferred.

Certified Application Developer (CAD) – Good to have.