ServiceNow CSM Analyst-Developer: Streamline CX

Rhox; Brussel; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Rhox is seeking a senior ServiceNow professional to implement and configure CSM solutions. You will translate business requirements into CSM artifacts, build workflows, and extend features with JavaScript/GlideScript while maintaining out-of-the-box configurations.

You will design integrations using REST/SOAP and IntegrationHub, support testing cycles, and manage releases and post-go-live support in a Brussels-based environment.

Qualifications

• Seven+ years of experience implementing and configuring ServiceNow.

Responsabilités

• Translate requirements into CSM cases, case types, workflows, catalogue items and record producers.
• Configure CSM rules, scripts, ACLs, notifications, SLAs/OLAs and service portals.
• Extend standard features with JavaScript/GlideScript.
• Build REST, SOAP and IntegrationHub integrations; support unit testing and UAT.
• Manage update sets and support releases, go-live, aftercare and production troubleshooting.
• Document solution designs and customisation decisions.

Connaissances

ServiceNow CSM

JavaScript/GlideScript

REST/SOAP

IntegrationHub

Flow Designer/UI Builder

ACLS/Business Rules

Documentation

Agile/Scrum

Formation

Bachelor's degree in ICT

Outils

IntegrationHub

Flow Designer

UI Builder

REST API

Description du poste

Rhox is seeking a senior ServiceNow professional to implement and configure CSM solutions. You will translate business requirements into CSM artifacts, build workflows, and extend features with JavaScript/GlideScript while maintaining out-of-the-box configurations.

You will design integrations using REST/SOAP and IntegrationHub, support testing cycles, and manage releases and post-go-live support in a Brussels-based environment.