ServiceNow Technical Developer – ITSM & CSM - 10942089

ITproposal; Brussel; Sur place; EUR 70 000 - 90 000; Temps partiel

Résumé du poste

ITproposal is recruiting a ServiceNow Technical Developer to design, configure, and build ITSM and CSM solutions in Brussels. You will implement workflows, scripts, and UI policies while ensuring ITIL-aligned practices and secure integrations.

The role requires 4–6 years of hands-on ServiceNow experience, CSA certification, and strong JavaScript/Glide API skills. Expect collaboration with cross-functional teams in an Agile environment and contributions to platform upgrades.

Qualifications

• 4–6 years of ServiceNow development experience.
• Hands-on experience implementing ServiceNow ITSM and CSM.
• Strong proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.
• Strong knowledge of ServiceNow scripting and configuration.
• Experience with Flow Designer, Integration Hub, and Orchestration.
• ServiceNow Certified System Administrator (CSA) – Mandatory.
• Strong communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.

Responsabilités

• Configure and customize ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop workflows, Flow Designer flows, and automation scripts.
• Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.
• Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Develop secure and scalable integrations with external systems such as CRM and ERP platforms.
• Support ServiceNow instance upgrades and cloning activities.
• Contribute to platform performance optimization and CMDB, Discovery, and asset management capabilities.
• Follow ServiceNow coding standards and ITIL/security guidelines.

Connaissances

ServiceNow

ITSM

CSM

JavaScript

Glide API

HTML

CSS

Jelly

AngularJS

Flow Designer

Integration Hub

Orchestration

CSA Certification

Formation

CSA Certification

Outils

MID Server

REST API

SOAP API

Integration Hub

CMDB

Description du poste

About the job ServiceNow Technical Developer - ITSM & CSM - 10942089ServiceNow Technical Developer - ITSM & CSM
Location: Brussels, Belgium
Employment Type: Contract
Duration: 5 Months
Start Date: ASAP
Experience: 4-6 years
Role Overview
We are looking for an experienced ServiceNow Technical Developer to design, configure, and develop solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and Customer Service Management (CSM).
Key Responsibilities Development & Configuration

• Configure and customize ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop workflows, Flow Designer flows, and automation scripts.
• Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.

Integration

• Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Develop secure and scalable integrations with external systems such as CRM and ERP platforms.

Platform Administration

• Support ServiceNow instance upgrades and cloning activities.
• Contribute to platform performance optimization.
• Configure and maintain CMDB, Discovery, and asset management capabilities.

Quality & Compliance

• Follow ServiceNow coding standards and platform best practices.
• Ensure solutions comply with ITIL processes and security guidelines.

Required Skills & Experience

• 4-6 years of ServiceNow development experience.
• Hands-on experience implementing ServiceNow ITSM and CSM.
• Strong proficiency in:
• JavaScript
• Glide API
• HTML
• CSS
• Jelly
• AngularJS
• Strong knowledge of ServiceNow scripting and configuration.
• Experience with Flow Designer, Integration Hub, and Orchestration.
• ServiceNow Certified System Administrator (CSA) - Mandatory.
• Strong communication and stakeholder-management skills.
• Experience working in Agile/Scrum environments.

Preferred Certifications

• Certified Implementation Specialist - ITSM and CSM.
• Certified Application Developer (CAD).