ServiceNow Architect

Alldus International Consulting Ltd; Brussel Hoofdstad; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Alldus International Consulting Ltd is actively seeking a ServiceNow Architect to join a Brussels-based client on a contract basis. The role focuses on shaping the enterprise ServiceNow architecture, owning the platform roadmap and delivering secure, scalable solutions.

You will lead a local team of developers and administrators, drive design standards, and govern CMDB and ITOM initiatives. You will design ITSM workflows, asset management through SAM and HAM, and secure integrations with core

Qualifications

• Proven enterprise ServiceNow implementations experience and team leadership.
• Strong ITSM knowledge and ServiceNow workflow design.
• Experience with ITAM/SAM/HAM and ITOM incl. Discovery, Service Mapping, Event Management.
• CMDB architecture, reconciliation and data governance expertise.
• Experience designing SecOps and IRM/GRC solutions.
• Strong architecture skills: data models, access controls, documentation and integrations.
• Knowledge of ServiceNow APIs, IntegrationHub, MID Servers, SSO, and ACLs.
• Guide teams on development standards, testing, deployments and upgrade-safe design.
• Certifications (CTA, CMA or CIS) are advantageous; CSA, CAD, ITIL, security or risk certs welcomed.

Responsabilités

• Lead and mentor the local ServiceNow team, providing technical direction.
• Define platform architecture, roadmap, design standards and governance.
• Lead solution design from requirements through implementation, testing and release.
• Design ITSM workflows (incidents, requests, problems, changes, knowledge, catalog, SLAs).
• Shape SAM/HAM solutions incl. asset lifecycles, licensing and reporting.
• Lead ITOM design: Discovery, Service Mapping, Event Management.
• Govern CMDB data model, ownership, reconciliation and data quality.
• Design Security Incident Response, Vulnerability Response and IRM/GRC workflows.
• Define secure integrations with identity, monitoring, security, procurement and other systems.
• Maintain platform health: testing standards, release governance, upgrade planning and tech debt.

Connaissances

ServiceNow architecture

ITSM processes

CMDB architecture

ITOM Discovery

Security Operations

IRM/GRC

APIs & Integrations

Stakeholder management

Team leadership

Outils

IntegrationHub

MID Servers

SSO

ServiceNow APIs

Description du poste

Our client, a leading telecommunications company, are hiring a ServiceNow Architect to join their team on a contract basis in Brussels, Belgium. The successful candidate will shape the architecture of an enterprise ServiceNow environment, own the platform roadmap and technical design, and work with business and technical stakeholders to deliver secure, scalable solutions.

Responsibilities

• Lead and mentor the local ServiceNow team, providing technical direction to developers, administrators, consultants and delivery partners.
• Define the platform architecture, roadmap, design standards and governance processes.
• Lead solution design from requirements workshops through implementation, testing, and release.
• Design ITSM workflows covering incidents, requests, problems, changes, knowledge, the service catalog and SLAs.
• Shape SAM and HAM solutions, including asset lifecycles, licensing, reconciliation and reporting.
• Lead ITOM design across Discovery, Service Mapping and Event Management.
• Govern the CMDB data model, ownership, reconciliation and data quality.
• Design Security Incident Response, Vulnerability Response and IRM/GRC workflows.
• Define secure integrations with identity, monitoring, security, procurement and other enterprise systems.
• Maintain platform health through testing standards, release governance, upgrade planning and technical debt management.

Skillset

• Proven experience architecting enterprise ServiceNow implementations and leading a technical team.
• Strong knowledge of ITSM processes and ServiceNow workflow design.
• Experience with ITAM, including SAM and HAM and ITOM, including Discovery, Service Mapping and Event Management.
• Expertise in CMDB architecture, reconciliation and data governance.
• Experience designing SecOps and IRM/GRC solutions.
• Strong solution architecture skills, including data models, access controls, technical documentation and integration design.
• Knowledge of ServiceNow APIs, IntegrationHub, MID Servers, SSO, roles and ACLs.
• Ability to guide teams on development standards, testing, deployments and upgrade-safe design.
• ServiceNow CTA, CMA, or relevant CIS certifications would be a strong advantage. CSA, CAD, ITIL, security, or risk certifications would also be welcomed.
• Strong stakeholder management skills across IT, Security, Operations, Risk and Compliance.