ServiceNow CSM Analyst-Developer

Rhox; Brussel; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Rhox is seeking a senior ServiceNow professional to implement and configure CSM solutions. You will translate business requirements into CSM artifacts, build workflows, and extend features with JavaScript/GlideScript while maintaining out-of-the-box configurations.

You will design integrations using REST/SOAP and IntegrationHub, support testing cycles, and manage releases and post-go-live support in a Brussels-based environment.

Qualifications

• Seven+ years of experience implementing and configuring ServiceNow.

Responsabilités

• Translate requirements into CSM cases, case types, workflows, catalogue items and record producers.
• Configure CSM rules, scripts, ACLs, notifications, SLAs/OLAs and service portals.
• Extend standard features with JavaScript/GlideScript.
• Build REST, SOAP and IntegrationHub integrations; support unit testing and UAT.
• Manage update sets and support releases, go-live, aftercare and production troubleshooting.
• Document solution designs and customisation decisions.

Connaissances

ServiceNow CSM

JavaScript/GlideScript

REST/SOAP

IntegrationHub

Flow Designer/UI Builder

ACLS/Business Rules

Documentation

Agile/Scrum

Formation

Bachelor's degree in ICT

Outils

IntegrationHub

Flow Designer

UI Builder

REST API

Description du poste

We're looking for a ServiceNow CSM Analyst-Developer to implement business requirements as reliable Customer Service Management solutions. The work centres on hands-on CSM configuration, REST/SOAP integrations and an out-of-the-box-first approach that keeps customisation low.

What you'll do

• Translate requirements into CSM cases, case types, workflows, catalogue items and record producers.
• Configure CSM rules, scripts, ACLs, notifications, SLAs/OLAs and service portals.
• Extend standard features with focused JavaScript/GlideScript when needed.
• Build REST, SOAP and IntegrationHub integrations; support unit testing and UAT.
• Manage update sets and support releases, go-live, aftercare and production troubleshooting.
• Document solution designs and customisation decisions.

What you bring

• At least seven years' experience implementing and configuring ServiceNow.
• Hands-on CSM experience, including standard functionality and the data model.
• Strong CSM configuration skills and an out-of-the-box-first approach.
• JavaScript/GlideScript, Business Rules, Client Scripts, Script Includes, UI Policies and ACLs.
• Experience with REST/SOAP and IntegrationHub integrations.
• Experience with Flow Designer and/or UI Builder.
• Bachelor's degree in ICT or equivalent experience.
• French (native), Dutch (native) and English (B2).
• Familiarity with Agile/Scrum methods.
• Pragmatic, independent and quality-conscious, with clear communication skills.
• Focus on performance, maintainability and upgradeability.

Nice to have

• ServiceNow Certified System Administrator (CSA) or CIS-CSM certification.
• Experience with ITSM or HRSD modules.
• Experience with Virtual Agent, Employee Center or Service Portal.