Service Desk Support Technician — First-Line ITIL Expert

Neurho Solutions; Brussel; On-site; EUR 32,000 - 42,000; Full time

Job summary

Neurho Solutions is seeking a Service Desk Support Technician to join the first-line IT support team in Belgium. You will resolve workstation and phone issues, manage incidents through to resolution and help enhance team documentation and procedures.

The role requires ITIL certification, strong end-user support, and fluency in English plus Dutch or French. You will work with Jira, Confluence, and the Microsoft 365 suite in a dynamic service environment.

Qualifications

• ITIL certification is required.
• Strong end-user support experience.
• Proficient English (C1) and Dutch or French (C2).
• Experience with Jira and Confluence is a plus; good documentation skills.

Responsibilities

• Handle Service Desk tickets and follow up incidents with end users.
• Troubleshoot workstations and phones, and complete documented tasks.
• Improve knowledge base with templates and troubleshooting steps.
• Collaborate with second- and third-line teams to improve procedures and documentation.

Skills

ITIL certification

End-user support

English (C1)

Dutch or French (C2)

Microsoft Teams

Office suite

Teams Phone

Confluence

Jira

Hardware management

Education

IT education

Tools

Confluence

Jira

Microsoft Teams

Word

Excel

Outlook

SharePoint

Teams Phone

Windows

Job description

Neurho Solutions is seeking a Service Desk Support Technician to join the first-line IT support team in Belgium. You will resolve workstation and phone issues, manage incidents through to resolution and help enhance team documentation and procedures.

The role requires ITIL certification, strong end-user support, and fluency in English plus Dutch or French. You will work with Jira, Confluence, and the Microsoft 365 suite in a dynamic service environment.