Service Desk Support Technician

Neurho Solutions; Brussel; On-site; EUR 32,000 - 42,000; Full time

Job summary

Neurho Solutions is seeking a Service Desk Support Technician to join the first-line IT support team in Belgium. You will resolve workstation and phone issues, manage incidents through to resolution and help enhance team documentation and procedures.

The role requires ITIL certification, strong end-user support, and fluency in English plus Dutch or French. You will work with Jira, Confluence, and the Microsoft 365 suite in a dynamic service environment.

Qualifications

• ITIL certification is required.
• Strong end-user support experience.
• Proficient English (C1) and Dutch or French (C2).
• Experience with Jira and Confluence is a plus; good documentation skills.

Responsibilities

• Handle Service Desk tickets and follow up incidents with end users.
• Troubleshoot workstations and phones, and complete documented tasks.
• Improve knowledge base with templates and troubleshooting steps.
• Collaborate with second- and third-line teams to improve procedures and documentation.

Skills

ITIL certification

End-user support

English (C1)

Dutch or French (C2)

Microsoft Teams

Office suite

Teams Phone

Confluence

Jira

Hardware management

Education

IT education

Tools

Confluence

Jira

Microsoft Teams

Word

Excel

Outlook

SharePoint

Teams Phone

Windows

Job description

We are looking for a Service Desk Support Technician to join a first-line IT support team. You will resolve day-to-day workstation and phone issues, follow incidents through to resolution and help improve the practical documentation used by the team. The support environment follows ITIL practices and works across three support levels.

Your role

• Handle Service Desk tickets and follow up incidents with end users.
• Troubleshoot workstations and phones, and carry out documented equipment preparation and Office assistance tasks.
• Improve the knowledge base with checklists, email templates and troubleshooting steps.
• Work with second- and third-line specialists to improve procedures and documentation.

You have

• ITIL certification.
• Intermediate knowledge of Confluence.
• Expertise in end-user support.
• Expertise in hardware management.
• Intermediate knowledge of Jira.
• Advanced knowledge of Microsoft Office.
• Expertise in Microsoft Teams.
• Expertise in mobile phones.
• Expertise in standard operating procedures.
• Expertise in Teams Phone.
• Expertise in Windows.
• English at C1 level.
• Dutch or French at C2 level.

A plus

• Recent experience as an IT Support Technician, within the last year.
• At least five years of professional experience in a Service Desk team.
• Troubleshooting and configuration of Windows workstations.
• Troubleshooting and configuration of mobile phones.
• Troubleshooting and configuration of Teams Phone.
• A background in IT.
• An education in IT.
• Professional experience in another IT role.
• Practical knowledge of Word.
• Practical knowledge of Excel.
• Practical knowledge of Outlook.
• Practical knowledge of SharePoint.
• Experience drafting documentation in English.
• ITIL certification.
• Ability to work as part of a team.
• Clear communication with end users in person, by phone and by email.
• A willingness to learn.
• A proactive approach.
• Ability to investigate IT problems independently.
• A well-organised and structured approach.
• Punctuality in administrative work.

Working at Neurho

Founded in 1998, Neurho is a Belgian IT and business consultancy. For more than 25 years, we have been helping banks, insurers, energy companies and public institutions in Belgium and Luxembourg with their transformation projects. At Neurho, you work on varied and challenging assignments, where your expertise is recognised and your growth encouraged. On top of your salary, you enjoy many extra-legal benefits, designed to suit your role, your needs and your personal wishes.

Neurho is committed to equal opportunity and welcomes every application, regardless of age, origin, nationality, gender, social background, beliefs or disability.