Senior IT Service Desk Engineer – First-Line Support & Docs

EngiFlex BV; Brussel Hoofdstad; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Company car

Career plan with education budget

Job summary

EngiFlex BV in Belgium is seeking an experienced IT support specialist to join the first line service desk. You will handle incidents, troubleshoot Windows workstations, mobile devices, Teams phones, and the Microsoft Office suite, and document SOPs to improve knowledge sharing.

You will work closely with second and third line colleagues within ITIL-based workflows, and contribute to clear end-user communications in Dutch and French, with strong English documentation.

Qualifications

• At least 5 years of professional experience in a Service Desk team.
• IT background and relevant education.
• Solid experience with end-user support, hardware management and incident analysis.
• Comfortable troubleshooting and configuring Windows workstations.
• Practical experience with Microsoft Office applications (Word, Excel, Outlook, SharePoint).
• Experience with Teams, mobile devices and Teams phones; troubleshooting is a plus.

Responsibilities

• Handle first line service desk activities, including incident follow-up and root-cause troubleshooting.
• Support users with day-to-day issues related to PCs, mobile phones, Teams phones and Office environment.
• Carry out documented operational tasks linked to device preparation and end-user assistance.
• Register, track and follow up tickets accurately with clear administrative handling.
• Improve the knowledge base by writing practical troubleshooting guides, SOPs, and templates.
• Translate recurring issues into clearer support procedures and documentation.
• Collaborate with second and third line to refine processes and escalation practices.

Skills

Service Desk

End-user Support

Windows Troubleshooting

Microsoft Office

Jira/Confluence

ITIL

Dutch & French bilingual

English Docs

Education

IT Education

ITIL Certification

Tools

Jira

Confluence

SharePoint

Job description

EngiFlex BV in Belgium is seeking an experienced IT support specialist to join the first line service desk. You will handle incidents, troubleshoot Windows workstations, mobile devices, Teams phones, and the Microsoft Office suite, and document SOPs to improve knowledge sharing.

You will work closely with second and third line colleagues within ITIL-based workflows, and contribute to clear end-user communications in Dutch and French, with strong English documentation.