Senior Service Desk IT Support Consultant (Remote)

Keystone Solutions; Brussel Hoofdstad; Ibrido; EUR 39.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training on the job

Collaborative team spirit

Diverse infrastructure exposure

20% telework after training

Descrizione del lavoro

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join a client-site project in Belgium. You will operate in a dynamic, consultancy environment, handling incident follow-up and day-to-day tickets as part of the first line team.

You bring at least 5 years of Service Desk experience, strong Windows troubleshooting, knowledge of Jira/Confluence, and English documentation skills. The role offers training, collaboration, and 20% telework after training.

Competenze

• 5+ years of Service Desk experience required.
• Windows workstation troubleshooting and configuration.
• Mobile devices and Teams phones troubleshooting is a plus.
• IT background and education mandatory.
• Experience with SOP drafting and English documentation.
• ITIL certification is a plus.

Mansioni

• Participate in first line Service Desk on troubleshooting.
• Handle day-to-day tickets and incident follow-up.
• Improve knowledge base with checklists and troubleshooting steps.
• Interact with second/third line to improve procedures.

Conoscenze

Service Desk 5+ years

Windows troubleshooting

Mobile devices troubleshooting

IT background/education

English documentation

NL/FR bilingual

Formazione

IT education background

Strumenti

Jira

Confluence

SharePoint

Microsoft Office

Teams

Windows OS

Descrizione del lavoro

Keystone Solutions is seeking a Medior First Line Technical Support & Service Desk Consultant to join a client-site project in Belgium. You will operate in a dynamic, consultancy environment, handling incident follow-up and day-to-day tickets as part of the first line team.

You bring at least 5 years of Service Desk experience, strong Windows troubleshooting, knowledge of Jira/Confluence, and English documentation skills. The role offers training, collaboration, and 20% telework after training.