Senior Operations Officer Consultant

Keystone Solutions; Brussel Hoofdstad; Hybride; EUR 56 000 - 100 000; Plein temps

Résumé du poste

Keystone Solutions is seeking a consultant to work on client projects on site, bringing expertise and values to every engagement. You will contribute to the improvement and documentation of operational processes while supporting AML, KYC, and risk controls in a regulated banking environment.

You will guide onboarding and recertification of clients, including high-risk cases, ensure proper policy application, and coordinate with the bank to collect necessary information for verification and

Qualifications

• Bachelor or Master degree.
• Minimum 2 years of relevant experience in a similar role.
• 50% on site & 50% homeworking acceptable.
• Familiar with MS Office and Salesforce.

Responsabilités

• Contribute to the continuous improvement and documentation of operational processes.
• Provide transparent, qualitative, and detailed information to the AMLCO to ensure regulatory and group reporting.
• Participate in the continuous Risk and Control Assessment process by raising awareness on the evolution of risk exposure.
• Support and guide business teams (Sales, Boarding) for onboarding and recertification of clients.
• Contribute to onboarding and recertification of clients presenting an aggravated level of risk.
• Ensure correct application of the Acceptance Policy.
• Verify completeness of KYC files, including documentary evidence.
• Liaise with colleagues from the bank to collect complementary information on common customers.
• Conduct extra verifications and/or request additional data or documentation when necessary.
• Advise business on necessary steps following verifications and confirm appropriate level of validation of business relationships.
• Advise Senior Management or Acceptance Committee for approval of business relationships.
• Escalate any suspicions of money laundering by submitting an UAR to the AMLCO in a timely manner.
• Support and guide business for handling AML alerts at the first level of control.
• Analyse AML alerts escalated to the second level of control.
• Liaise with colleagues from the bank to collect complementary information on common customers and related transactional activity.
• Conduct in-depth investigations and/or request additional data or documentation when necessary.
• Advise business on necessary steps following investigations (recertification, closure of alert, offboarding, etc.).
• Escalate any suspicions of money laundering by submitting an UAR to the AMLCO in a timely manner.
• Support and guide business for handling PEP and sanctions screening alerts at the first level of control.
• Analyse PEP and sanctions screening alerts escalated to the second level of control.
• Liaise with colleagues from the bank to collect complementary information on common customers.
• Conduct extra verifications and/or request additional data or documentation when necessary.
• Advise business on necessary steps following verifications (recertification, closure of alert, blocking terminals/payouts, offboarding, etc.).
• Immediately escalation any potential sanctions hit to the AMLCO.

Connaissances

Strong communication

Diplomatic

Customer-oriented

Independent worker

Stress resistant

Problem solving

Accuracy and precision

Formation

Bachelor or Master degree

Outils

MS Office

Salesforce

Description du poste

Mission Overview

This is a consultancy mission at a client site, representing Keystone Solutions. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and values to every engagement.

Role Description

• Contribute to the continuous enhancement and documentation of operational processes.
• Provide transparent, qualitative, and detailed information to the AMLCO to ensure regulatory and group reporting.
• Participate in the continuous Risk and Control Assessment process by raising awareness on the evolution of risk exposure.

KYC Responsibilities

• Support and guide business teams (Sales, Boarding) for onboarding and recertification of clients.
• Contribute to onboarding and recertification of clients presenting an aggravated level of risk.
• Ensure correct application of the Acceptance Policy.
• Verify completeness of KYC files, including documentary evidence.
• Liaise with colleagues from the bank to collect complementary information on common customers.
• Conduct extra verifications and/or request additional data or documentation when necessary.
• Advise business on necessary steps following verifications and confirm appropriate level of validation of business relationships.
• Advise Senior Management or Acceptance Committee for approval of business relationships.
• Escalate any suspicions of money laundering by submitting an UAR to the AMLCO in a timely manner.

AML Responsibilities

• Support and guide business for handling AML alerts at the first level of control.
• Analyse AML alerts escalated to the second level of control.
• Liaise with colleagues from the bank to collect complementary information on common customers and related transactional activity.
• Conduct in-depth investigations and/or request additional data or documentation when necessary.
• Advise business on necessary steps following investigations (recertification, closure of alert, offboarding, etc.).
• Escalate any suspicions of money laundering by submitting an UAR to the AMLCO in a timely manner.

PEP and Sanctions Screening

• Support and guide business for handling PEP and sanctions screening alerts at the first level of control.
• Analyse PEP and sanctions screening alerts escalated to the second level of control.
• Liaise with colleagues from the bank to collect complementary information on common customers.
• Conduct extra verifications and/or request additional data or documentation when necessary.
• Advise business on necessary steps following verifications (recertification, closure of alert, blocking terminals/payouts, offboarding, etc.).
• Immediately escalation any potential sanctions hit to the AMLCO.

Language Requirements

• Dutch: Strong written and spoken communication skills.
• French: Strong written and spoken communication skills.
• English: Profound knowledge.

Education

• Bachelor or Master degree.

Telework

• Expectation: 50% on site & 50% homeworking.

Required Experience

• Minimum 2 years of relevant experience in a similar role.

Technical Experience

• Mandatory: Good expertise in MS Office, familiar with various IT tools.
• Preferable: Familiar with Salesforce.

Business Experience

• Preferable: Strong interest in finance and banking (products), experience with payment solutions.

Soft Skills

• Strong communicator, diplomatic and customer-oriented.
• Able to work independently.
• Stress resistant and flexible.
• Problem-solver.
• Accuracy and precision, quality-minded.

Why Keystone Solutions?

• Consultancy Nature: You will work on-site as a consultant, representing Keystone Solutions and delivering value to our clients.
• Dynamic Projects: Experience a diversity of challenges across various client environments, broadening your expertise.
• Turbo-Charged Learning: Benefit from professional development and broad learning experiences, accelerating your growth.
• Skyrocketing Ambition: Keystone Solutions is committed to your career growth within our consultancy framework.
• Values: Being a “K-Stone” means bringing our core values to every engagement, ensuring excellence and integrity.