Senior Operations Officer Consultant

keystone-solutions; Brussel; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

On-site client projects

Résumé du poste

Keystone Solutions seeks a qualified consultant to join client engagements in Belgium, contributing to improving operational processes and ensuring robust KYC/AML compliance.

As a consultant on-site and at client locations, you will guide onboarding, verify documentation, and liaise with bank colleagues to collect data. Strong communication in Dutch, French and English is essential.

Qualifications

• Bachelor or Master degree required.
• Minimum 2 years of relevant experience in a similar role.
• Strong written and spoken Dutch and French; proficient English.

Responsabilités

• Contribute to process improvement and documentation.
• Support AML/KYC and regulatory reporting.
• Assist onboarding and recertification of clients.
• Coordinate with bank colleagues for data collection.
• Escalate suspicions of money laundering as needed.

Connaissances

Dutch language

French language

English language

Formation

Bachelor or Master degree

Outils

MS Office

Salesforce

Description du poste

Mission Overview

This is a consultancy mission at a client site, representing Keystone Solutions. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and values to every engagement.

Role Description

• Contribute to the continuous enhancement and documentation of operational processes.
• Provide transparent, qualitative, and detailed information to the AMLCO to ensure regulatory and group reporting.
• Participate in the continuous Risk and Control Assessment process by raising awareness on the evolution of risk exposure.

KYC Responsibilities

• Support and guide business teams (Sales, Boarding) for onboarding and recertification of clients.
• Contribute to onboarding and recertification of clients presenting an aggravated level of risk.
• Ensure correct application of the Acceptance Policy.
• Verify completeness of KYC files, including documentary evidence.
• Liaise with colleagues from the bank to collect complementary information on common customers.
• Conduct extra verifications and/or request additional data or documentation when necessary.
• Advise business on necessary steps following verifications and confirm appropriate level of validation of business relationships.
• Advise Senior Management or Acceptance Committee for approval of business relationships.
• Escalate any suspicions of money laundering by submitting an UAR to the AMLCO in a timely manner.

AML Responsibilities

• Support and guide business for handling AML alerts at the first level of control.
• Analyse AML alerts escalated to the second level of control.
• Liaise with colleagues from the bank to collect complementary information on common customers and related transactional activity.
• Conduct in-depth investigations and/or request additional data or documentation when necessary.
• Advise business on necessary steps following investigations (recertification, closure of alert, offboarding, etc.).
• Escalate any suspicions of money laundering by submitting an UAR to the AMLCO in a timely manner.

PEP and Sanctions Screening

• Support and guide business for handling PEP and sanctions screening alerts at the first level of control.
• Analyse PEP and sanctions screening alerts escalated to the second level of control.
• Liaise with colleagues from the bank to collect complementary information on common customers.
• Conduct extra verifications and/or request additional data or documentation when necessary.
• Advise business on necessary steps following verifications (recertification, closure of alert, blocking terminals/payouts, offboarding, etc.).
• Immediately escalation any potential sanctions hit to the AMLCO.

Language Requirements

• Dutch: Strong written and spoken communication skills.
• French: Strong written and spoken communication skills.
• English: Profound knowledge.

Education

• Bachelor or Master degree.

Telework

• Expectation: 50% on site & 50% homeworking.

Required Experience

• Minimum 2 years of relevant experience in a similar role.

Technical Experience

• Mandatory: Good expertise in MS Office, familiar with various IT tools.
• Preferable: Familiar with Salesforce.

Business Experience

• Preferable: Strong interest in finance and banking (products), experience with payment solutions.

Soft Skills

• Strong communicator, diplomatic and customer-oriented.
• Able to work independently.
• Stress resistant and flexible.
• Problem-solver.
• Accuracy and precision, quality-minded.

Why Keystone Solutions?

• Consultancy Nature: You will work on-site as a consultant, representing Keystone Solutions and delivering value to our clients.
• Dynamic Projects: Experience a diversity of challenges across various client environments, broadening your expertise.
• Turbo-Charged Learning: Benefit from professional development and broad learning experiences, accelerating your growth.
• Skyrocketing Ambition: Keystone Solutions is committed to your career growth within our consultancy framework.
• Values: Being a “K-Stone” means bringing our core values to every engagement, ensuring excellence and integrity.