Digital Business Analyst Consultant

Keystone Solutions; Brussel; Hybride; EUR 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Career development framework

Exposure to multiple client projects

Résumé du poste

Keystone Solutions is seeking a Digital Business Analyst to join our consultancy team on client-site engagements in Belgium. You will gather requirements, map customer journeys, and translate insights into actionable IT specifications in an agile setting.

You will collaborate with Channel Managers, Product Management, and Process teams to deliver aligned digital solutions and drive digital transformation initiatives across banking channels.

Qualifications

• Experience gathering and analyzing business needs, and translating them into IT requirements.
• Stakeholder engagement, workshops, and aligning on project progress and objectives.
• Experience in digital transformation and client-facing consulting environments.

Responsabilités

• Drive development and optimization of digital channels for banking clients and user journeys.
• Gather requirements and perform discovery to uncover customer needs and business goals.
• Engage stakeholders and align on timelines and outcomes.
• Identify feasible solutions balancing value, cost, and delivery constraints.
• Support testing and change management materials, coordinating with analysts and developers.

Connaissances

Requirements gathering

Stakeholder management

Agile methodologies

Business analysis

Process optimization

Communication

Formation

Master's degree

Outils

Excel

Business Objects

SharePoint

Digital whiteboards

Description du poste

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Digital Business Analyst. As a Keystone Solutions consultant, you will work on client projects, bringing your expertise to dynamic environments and contributing to impactful digital transformation initiatives.

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Digital Business Analyst. As a Keystone Solutions consultant, you will work on client projects, bringing your expertise to dynamic environments and contributing to impactful digital transformation initiatives.

Responsibilities:

• Drive the development and continuous optimization of digital channels for Corporate Banking customers and users, focusing on professional loans and related customer and employee journeys.
• Gather requirements, conduct business analysis and discovery activities to deeply understand customer needs, business objectives, and pain points, translating insights into valuable opportunities and solutions.
• Engage stakeholders, ensuring alignment around project progress, timelines, and objectives.
• Identify, evaluate, and recommend effective and feasible solutions, balancing customer value, business impact, costs, and implementation constraints, while supporting successful delivery and adoption.
• Support the testing phase with business requirement clarification, create presentation materials for change management, and lead incident closure in collaboration with Functional Analysts and developers.
• Collaborate closely with Channel Managers, Marketing/Product Management, and Process teams to align digital solutions with overall strategy and objectives for Banking Channels.
• Lead product discovery and business analysis studies, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock-ups, business case preparation, and decision-making material for management and product boards.
• Collect, analyze, and translate business requirements into detailed business specifications for IT, using a user-centric, collaborative, and agile approach.

Requirements:

• English proficiency is required, with excellent knowledge of at least Dutch or French.
• Master’s degree.
• Certifications in Business Analysis, workshop facilitation, innovation, or design thinking are a plus.
• Limited need for international and domestic travel.
• Expectation: 50% on-site and 50% homeworking.

Technical Experience (Mandatory):

• Requirements gathering and analysis, including documentation, OKR definition, Customer Journey Mapping, and User Story slicing.
• BPMN.
• Data analysis using Excel, Business Objects, or other leading tools.
• Stakeholder engagement, including stakeholder mapping, active listening, and strong communication skills (written and presentation).
• Project management skills, including agile methodologies.
• Problem solving and critical thinking (cost/benefit analysis, root cause analysis, SWOT analysis, etc.).
• Experience in creating business cases from preparation to validation.
• Experience working on digital transformation projects in a consulting/client-facing environment.
• Use of collaborative tools such as digital whiteboards and SharePoint.
• Understanding of delivery frameworks and methodologies (Prince2, PMP, Agile - Scrum).

Business Experience:

• Ability to run productive meetings, work collaboratively, and facilitate workshops.
• Extensive experience working on digital transformation projects in a consulting/client-facing environment.
• Experience managing digital projects, including planning, execution, monitoring, and closing projects to ensure business objectives and deadlines are met.

Preferred Experience:

• Experience with concept design, UX testing, and innovation.
• Proficiency in using data insights for informed business decisions and optimizing digital channels.
• Experience in the financial services sector and familiarity with daily banking and cards in an enterprise context.

Soft Skills:

• Analytical mind and conceptual thinking.
• Negotiation and persuasion skills.
• Excellent communication skills (verbal and written).
• Self-starter, able to work independently and collaboratively.
• Problem-solver.
• Quality-minded, rigorous, and detail-oriented.
• Goal- and results-oriented, with the ability to deliver results.
• Open to change.
• Client and user focused.
• Eager to understand the strategy behind business requirements and provide recommendations.
• Iterative and adaptive way of working.

Why Join Keystone Solutions?

• As a consultant, you will experience a variety of challenges across different client environments, ensuring continuous professional growth.
• Our consultancy model offers turbo-charged learning and broad exposure to digital transformation projects.
• We are committed to your career growth and ambition, providing a framework for you to excel and progress.
• Being a "K-Stone" means bringing our core values - excellence, integrity, and collaboration to every engagement.