Non-Life Insurance Case Manager (Walloon Brabant)

Axis Group; Louvain-la-Neuve; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Remote work one day per week

Meal vouchers

Eco‑vouchers

Group insurance

Hospital coverage

Company car via cafeteria plan

Job summary

Axis Group is seeking a Property and Casualty Claims Manager in Walloon Brabant. You will be the first point of contact for clients, managing non-life insurance claims while ensuring high service levels.

The role offers a permanent contract, training, and a friendly environment with remote work options. Requirements include a degree in insurance or broker certificate and at least 2 years in a similar role, plus FSMA certifications.

Qualifications

• Holds a degree in insurance or a broker’s certificate (IFAPME) or has equivalent experience.
• Has at least 2 years of successful experience in a similar position.
• Holds up-to-date FSMA certifications: PCP Insurance, Anti‑Money Laundering, Twin Peaks/MiFID.
• Is comfortable using the BRIO software, or commits to reaching the required proficiency level within six months of joining.
• Demonstrates a strong commitment to customer service while ensuring meticulous administrative management.
• Communicates fluently in French, both in writing and orally, and maintains high standards in all communications.
• Shows genuine empathy in understanding clients’ needs and proposing tailored solutions.
• Is self‑reliant and proactive, with a genuine desire to become part of a dynamic and motivated team.
• Is thorough, organized, and capable of effectively managing priorities.
• Inspires confidence and demonstrates kindness in interactions.

Responsibilities

• Warmly welcome customers over the phone or in person with professionalism.
• Listen carefully to their needs and direct them to the appropriate representative.
• Handle routine administrative requests and ensure prompt follow-up on inquiries.
• Update customer administrative data in our management systems.
• Manage application files and changes to non-life insurance policies.
• Communicate effectively with insurance companies.
• Follow up as needed to ensure files are properly finalized.
• Contribute to the growth and expansion of the customer portfolio.
• Identify additional client needs.
• Pass on business opportunities to the sales teams.
• Schedule sales appointments directly whenever possible.
• Contribute to cross‑selling across the company’s divisions.

Skills

Customer service

French fluent

Education

Degree in insurance or broker's certificate (IFAPME) or equivalent

FSMA certifications: PCP Insurance, Anti‑Money Laundering, Twin Peaks/MiFID

Tools

BRIO software

Job description

Join a dynamic team as a Property and Casualty Claims Manager in Walloon Brabant! You’ll be the first point of contact for our clients, providing them with professional support while managing their insurance claims. If you have at least 2 years of experience in the insurance industry and a relevant degree, we offer a permanent contract, ongoing training, and a friendly work environment. Enjoy the flexibility of remote work and an attractive salary with personalized benefits.

• Warmly welcome customers over the phone or in person with professionalism;
• Listen carefully to their needs and direct them to the appropriate representative;
• Handle routine administrative requests and ensure prompt follow-up on inquiries;
• Update customer administrative data in our management systems;
• Manage application files and changes to non-life insurance policies;
• Communicate effectively with insurance companies;
• Follow up as needed to ensure files are properly finalized;
• Ensure the quality and completeness of customer information;
• Actively contribute to the growth and expansion of the customer portfolio;
• Identify additional client needs;
• Pass on business opportunities to the sales teams;
• Schedule sales appointments directly whenever possible;
• Contribute to the development of cross‑selling across the company’s various divisions.

• Holds a degree in insurance or a broker’s certificate (IFAPME) or has equivalent experience;
• Has at least 2 years of successful experience in a similar position;
• Holds up-to‑date FSMA certifications: PCP Insurance, Anti‑Money Laundering, Twin Peaks/MiFID;
• Is comfortable using the BRIO software, or commits to reaching the required proficiency level within six months of joining;
• Demonstrates a strong commitment to customer service while ensuring meticulous administrative management;
• Communicates fluently in French, both in writing and orally, and maintains high standards in all communications;
• Shows genuine empathy in understanding clients’ needs and proposing tailored solutions;
• Is self‑reliant and proactive, with a genuine desire to become part of a dynamic and motivated team;
• Is thorough, organized, and capable of effectively managing priorities;
• Inspires confidence and demonstrates kindness in interactions.

• A permanent contract with an immediate start date;
• A prime position on one of our teams in Lasne or Nivelles, depending on where you live;
• A varied role with real opportunities for growth, including ongoing training and a broad professional network;
• A dynamic and friendly work environment, with the option to work remotely one day a week;
• Competitive compensation along with additional benefits tailored to your profile (meal vouchers, eco‑vouchers, group insurance, hospital coverage, the option of a company car through the cafeteria plan, etc.).