Senior Digital Workplace Engineer (L2/L3) AI-Driven Support

Pracyva; Brussel; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Pracyva seeks a senior IT professional to provide advanced L2/L3 support for Windows 11, Microsoft 365, and endpoint services. You will troubleshoot Intune and Entra ID issues, collaborate across multiple teams, and contribute to AI-enabled support and knowledge management.

The role requires strong documentation, ownership, and the ability to work in an international, fast-paced environment. Onsite presence in Brussels is expected.

Competenze

• 8–10 years of experience in IT support or similar roles.
• Experience with Windows 11, Microsoft 365 and Intune is desirable.
• Strong communication with technical and non-technical stakeholders.
• Ability to work in an international, multicultural environment.

Mansioni

• Provide advanced L2/L3 support for Windows 11, M365, endpoint, identity, and workspace incidents.
• Troubleshoot Intune and Entra ID issues and drive root-cause analysis.
• Collaborate with Workplace, Infrastructure, Security, Network, and App teams.
• Develop AI-enabled use cases for knowledge, self-service, and ops efficiency.
• Maintain technical docs and contribute to improvements in controlled environments.

Conoscenze

Group Policy analysis

Incident analysis

Complex incident troubleshooting

PowerShell scripting

Change and deployment coordination

Stakeholder communication

Team coaching/mentoring

Onsite support readiness

Autonomy

English fluency

Automation interest

Endpoint management understanding

Identity and authentication knowledge

Descrizione del lavoro

Pracyva seeks a senior IT professional to provide advanced L2/L3 support for Windows 11, Microsoft 365, and endpoint services. You will troubleshoot Intune and Entra ID issues, collaborate across multiple teams, and contribute to AI-enabled support and knowledge management.

The role requires strong documentation, ownership, and the ability to work in an international, fast-paced environment. Onsite presence in Brussels is expected.