Senior Client Success & Growth Manager

Zeta Global; Brussel; On-site; EUR 60,000 - 90,000; Full time

Job summary

Zeta Global is hiring a Client Success Manager (CSM) to manage a regional portfolio, driving growth, satisfaction, and retention. You will leverage the Selligent platform to align client goals with omni-channel strategies and lead cross-functional efforts to maximize product adoption.

The role requires fluency in Dutch and English, 5 years in advertising or marketing, and a willingness to travel up to 20%. You will work with global teams and provide strategic guidance across accounts in Belgium.

Qualifications

• 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager.
• Fluency in Dutch and English is required.
• Some travel required (less than 20%)

Responsibilities

• Retain, grow, and develop accounts through daily/weekly interaction with clients and partners, with onsite visits.
• Identify opportunities to improve client marketing strategies via Zeta Global products and services.
• Participate in proposals, scoping, pricing, demos, and contract negotiations across existing client base.
• Partner with Technical Architects and Deliverability experts to deliver sound solutions.
• Collaborate with partners to drive product adoption and incremental usage of the Selligent platform.
• Onboard new clients and ensure smooth transition of programs from competitive systems; implement plans with tech and strategic resources.

Skills

Email personalization

Account management

Cross-functional teamwork

Communication skills

Dutch fluency

English fluency

Time management

Education

Bachelor's degree in business

Tools

Marketing platforms

Job description

Zeta Global is hiring a Client Success Manager (CSM) to manage a regional portfolio, driving growth, satisfaction, and retention. You will leverage the Selligent platform to align client goals with omni-channel strategies and lead cross-functional efforts to maximize product adoption.

The role requires fluency in Dutch and English, 5 years in advertising or marketing, and a willingness to travel up to 20%. You will work with global teams and provide strategic guidance across accounts in Belgium.