Growth & Renewals Customer Success Manager

Bizzy; Gent; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Macbook Air

iPhone 17 (subscription)

Healthcare benefits (Alan)

Meal vouchers

Flex Income Plan

Pension plan via Warren

Flexible hours & locations

Mobility plan

Fresh fruit & cookies

Growth budget

Bizzy merchandise

Team drinks & events

Descripción de la vacante

Bizzy is seeking a Customer Success Manager to own a growing portfolio from onboarding through renewal and expansion. You will collaborate with Sales, Product, Engineerings and CS peers, ensuring customers derive real value and renew with confidence.

You’ll work three days per week in Ghent with two remote days, using HubSpot, Claude, and AI-assisted tools to manage renewals, track usage, and drive adoption while building trusted relationships with clients across Europe.

Formación

• At least 1 year in Customer Success or Account Management at a SaaS company with renewal or upsell target.
• Led renewal, pricing and negotiation conversations yourself, and treat retention and expansion as your own number.
• Check what a customer actually does in the product before you believe the CRM note; keep your CRM clean.

Responsabilidades

• Own your book of business: be the main contact for your accounts, renewals and expansion.
• Start customers right: take over after a deal, run kick-off and onboarding, reach first useful list quickly.
• Drive adoption: train and coach users until every licence is used.
• Renew and grow: lead renewal conversations with pricing and expansion opportunities.
• Save at-risk accounts: run the save call with a clear plan and forecast.
• Bridge customers and Product: collect feedback, help on support, feed Product/Engineering with input.
• Turn happy customers into advocates: collect reviews, references and testimonials.
• Challenge how we work: improve processes when needed; lead with candor.
• Be at AI-native forefront: use AI for prep while delivering human trust.
• You bring trust with both daily users and their CEOs in the same week.

Conocimientos

Account Management

Dutch & English fluency

French conversational

Renewal & Upsell

CRM discipline

Herramientas

HubSpot

Claude

ChatGPT

Mixpanel

Descripción del empleo

Bizzy is seeking a Customer Success Manager to own a growing portfolio from onboarding through renewal and expansion. You will collaborate with Sales, Product, Engineerings and CS peers, ensuring customers derive real value and renew with confidence.

You’ll work three days per week in Ghent with two remote days, using HubSpot, Claude, and AI-assisted tools to manage renewals, track usage, and drive adoption while building trusted relationships with clients across Europe.