Senior Customer Success Manager

Zeta Global; Limburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary and benefits

International travel

Global teams and brands

Learning opportunities

Zusammenfassung

Zeta Global is seeking a Client Success Manager to grow a regional portfolio and ensure client satisfaction and retention. You will leverage the Selligent platform to drive consumer-first marketing programs and collaborate with cross-functional teams to deliver effective solutions.

You will identify opportunities to expand usage, onboard new clients, and manage ongoing campaigns with travel as needed. Fluency in Dutch and English is required, with a dynamic, entrepreneurial mindset.

Qualifikationen

• Strong email/SMS/push/web personalization focus.
• 5+ years in advertising/marketing, 3+ years in account management.
• Proven cross-functional collaboration in fast-paced env.
• Excellent oral and written communication and presentation skills.
• Ability to set priorities and make decisions.

Aufgaben

• Retain, grow, and develop accounts through regular interactions and onsite visits.
• Identify opportunities to increase product usage across client marketing strategies.
• Participate in the sales cycle including proposals, scoping, pricing, demos, and contract negotiations.
• Collaborate with Technical Architects, Deliverability experts to deliver sound solutions.
• Drive product adoption and business development with Zeta Global ecosystem partners.

Kenntnisse

Email marketing

Push notifications

Website personalization

Cross-functional collaboration

Project planning

Communication skills

Team building

Dutch language

English language

Ausbildung

Undergraduate degree in business/marketing

Jobbeschreibung

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.

Responsibilities

• Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
• Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
• Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
• Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
• Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform

Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

Required Skills

• A deep understanding and passion for email/SMS/Push Notifications/Website personalization
• 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
• Comfort working in highly flexible, entrepreneurial environment
• Proven success working in cross functional teams
• Strong ability to establish priorities and make decisions
• Strong project planning and management skills
• Outstanding oral and written communication and presentation skills
• Strong team building and interpersonal skills
• Undergraduate degree in business, marketing or related field
• Some travel required (less than 20%)
• Fluency in Dutch and English is required

Offer

• An interesting job in a fast growing company
• Chance to work with global teams and brands, with international travel
• The opportunity of learning in a stimulating environment
• Competitive salary and benefits based on your experience

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation or gender identity or expression.

We are committed to building diverse teams with different identities, backgrounds and perspectives. We believe in providing a forum to connect at Zeta, to learn and celebrate differences.Our mission is to ensure we have an environment that enables a deep level of trust and belonging, so everyone feels invited to bring their whole selves to work, and to increase both diversity at Zeta as well as in the technology industry.