Senior Customer Success Manager

Zeta Global; Brussel; On-site; EUR 60,000 - 90,000; Full time

Job summary

Zeta Global is hiring a Client Success Manager (CSM) to manage a regional portfolio, driving growth, satisfaction, and retention. You will leverage the Selligent platform to align client goals with omni-channel strategies and lead cross-functional efforts to maximize product adoption.

The role requires fluency in Dutch and English, 5 years in advertising or marketing, and a willingness to travel up to 20%. You will work with global teams and provide strategic guidance across accounts in Belgium.

Qualifications

• 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager.
• Fluency in Dutch and English is required.
• Some travel required (less than 20%)

Responsibilities

• Retain, grow, and develop accounts through daily/weekly interaction with clients and partners, with onsite visits.
• Identify opportunities to improve client marketing strategies via Zeta Global products and services.
• Participate in proposals, scoping, pricing, demos, and contract negotiations across existing client base.
• Partner with Technical Architects and Deliverability experts to deliver sound solutions.
• Collaborate with partners to drive product adoption and incremental usage of the Selligent platform.
• Onboard new clients and ensure smooth transition of programs from competitive systems; implement plans with tech and strategic resources.

Skills

Email personalization

Account management

Cross-functional teamwork

Communication skills

Dutch fluency

English fluency

Time management

Education

Bachelor's degree in business

Tools

Marketing platforms

Job description

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.

Responsibilities

• Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
• Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
• Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
• Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
• Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform

Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

Required Skills

• A deep understanding and passion for email/SMS/Push Notifications/Website personalization
• 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
• Comfort working in highly flexible, entrepreneurial environment
• Proven success working in cross functional teams
• Strong ability to establish priorities and make decisions
• Strong project planning and management skills
• Outstanding oral and written communication and presentation skills
• Strong team building and interpersonal skills
• Undergraduate degree in business, marketing or related field
• Some travel required (less than 20%)
• Fluency in Dutch and English is required

Offer

• An interesting job in a fast growing company
• Chance to work with global teams and brands, with international travel
• The opportunity of learning in a stimulating environment
• Competitive salary and benefits based on your experience

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases