Senior Aftersales & Partnerships Manager

BYD EUROPE; Brussel; On-site; EUR 70,000 - 95,000; Full time

Job summary

BYD Europe in Brussels is seeking an experienced After-Sales Manager to lead regional service preparation, execution and performance assessment with our partner network.

You will coordinate legal/ commercial signings, visit regions, drive service improvements and ensure quality through training and tooling. A strong English-French-Flemish profile and a proactive, deadline-driven attitude are essential.

Qualifications

• Bachelor's degree or higher.
• 5+ years of experience in automotive aftersales.
• Very good written and verbal communication skills in English, French and Flemish.
• Strong cross culture communication skills and cross-function coordination ability.
• Ability to work under pressure and to strict deadlines in a dynamic environment.
• NEV Technical background is preferable.

Responsibilities

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Coordinate with legal and commercial team to sign After-sales agreement.
• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Coordinate the after-market activities and service campaign implementation.
• Introduce BYD Aftersales Service IT system/platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.

Skills

Multilingual communication

Cross-cultural communication

Cross-functional coordination

5+ years automotive aftersales

Education

Bachelor's degree or higher

NEV technical background preferable

Job description

BYD Europe in Brussels is seeking an experienced After-Sales Manager to lead regional service preparation, execution and performance assessment with our partner network.

You will coordinate legal/ commercial signings, visit regions, drive service improvements and ensure quality through training and tooling. A strong English-French-Flemish profile and a proactive, deadline-driven attitude are essential.