Sales Support Specialist

Danone; Brussel Hoofdstad; On-site; EUR 30,000 - 42,000; Full time

Job summary

Danone Belux is seeking an Account Support Specialist AFH to act as the keystone between customers and internal stakeholders. You will ensure accuracy and efficiency in all administrative tasks related to customer plans, promotions and product data.

The role requires excellent communication, a service mindset and the ability to manage multiple tasks with a hands-on attitude. You will collaborate with internal teams and external customers to deliver high-quality service.

Qualifications

• Fluent written and spoken Dutch and French; English a plus.
• Rigorous with a strong eye for detail.
• Hands-on, multi-tasking attitude and service-minded.

Responsibilities

• Be the trusted contact for customers for administrative support of the customer plan.
• Handle contracts, product data, technical docs, visuals and requests.
• Assist Key Account Managers with customer plans and promotions.
• Monitor promo planning, promosheets and internal communications.
• Follow up sales budgets, purchase orders and invoicing accuracy.
• Keep product launches, pricing and promos up to date in systems.
• Prepare field documents, promo plans, order forms and displays.
• Look for process improvements and smoother workflows.

Skills

MS Office

Dutch language

French language

English language

Job description

About The Job

How thrilling is it to have the pen to help writing the future of Danone Belux?

The Account Support Specialist AFH (Away From Home) is part of the impuls and modern convenience department and is the keystone between our customers and internal stakeholders. The sales assistant will play an important role in ensuring customer satisfaction through the accuracy and efficiency of the administrative work..

Your responsibilities:

• Become the trusted point of contact for customers for all administrative support of our customer plan, ensuring smooth communication on innovations, promotions, product-assortments pricing, and RSP's.
• Take care of key customer fishes, including contracts, product data, technical documentation, visuals, and customer requests.
• Support Key Account Managers by preparing customer plans, following up on promotions, and ensuring flawless execution of commercial activities.
• Ensure good follow-up of promo planning, promosheets and communication to your different internal stakeholders (customer service/demand planning/...)
• Own the administrative follow-up of sales budgets, purchase orders, and make sure invoices are matching in the systems.
• Keep critical business information up to date across systems, including product launches, pricing updates, and promotional activities.
• Prepare field documents & specific field orders such as promo plans, order forms, one pagers, displays
• Continuously look for ways to improve processes, simplify workflows, and deliver an even better experience for both customers and colleagues.

About You

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. Somebody who gets energized by being in contact with other people (internal and external) to get things done. You are looking for a job that combines administrative tasks, external contacts and internal collaboration. You are service-minded, and above all you are an optimistic team player!

We believe you also need to be:

• Fluent in Dutch and French (preferably also in English) both written and verbal,
• Rigorous with a very good eye for details,
• You like to perform several tasks in parallel and you have a hands-on attitude
• Customer-oriented, always aiming for solution and high-quality service towards customers,
• You are good in MS Office (Excel, Word, PowerPoint)

About Us

At Danone, we guarantee that you can simply be yourself. We believe it's up to you to define the way you work, to develop yourself, to progress. With us, you'll work in an exciting, complex and challenging environment. This is how you will create new opportunities!

Join our movement for a more sustainable world. One Planet One Health BY YOU.

*allapplicants will be considered for employment without attention to race,colour, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status