Sales Support Specialist

Danone; Brussel; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Danone Belux is seeking an Account Support Specialist AFH to act as the keystone between customers and internal teams. The role focuses on accurate administrative support for customer plans, contracts, product data, and promotional activities.

You will assist Key Account Managers, coordinate with customer service and demand planning, and ensure invoices and budgets are accurately tracked across systems. Fluency in Dutch and French is required, and English is a plus.

Qualifications

• Fluent in Dutch and French with strong written and verbal communication.
• Excellent attention to detail and ability to manage multiple tasks.
• Willingness to take initiative and work with internal and external stakeholders.

Responsabilités

• Be the trusted point of contact for customers for all administrative support of our customer plan.
• Manage contracts, product data, technical documentation, visuals, and customer requests.
• Support Key Account Managers by preparing customer plans and following up on promotions.
• Ensure smooth promo planning, sheets, and communication with internal stakeholders.
• Oversee administrative follow-up of sales budgets, purchase orders, and invoicing accuracy.
• Keep product launches, pricing updates, and promotions up to date across systems.
• Prepare field documents and orders such as promo plans and order forms.
• Continuously look for process improvements to enhance customer and colleague experience.

Outils

MS Office

Description du poste

About The Job

How thrilling is it to have the pen to help writing the future of Danone Belux?

About The Job

How thrilling is it to have the pen to help writing the future of Danone Belux?

The Account Support Specialist AFH (Away From Home) is part of the impuls and modern convenience department and is the keystone between our customers and internal stakeholders. The sales assistant will play an important role in ensuring customer satisfaction through the accuracy and efficiency of the administrative work..

Your Responsibilities

• Become the trusted point of contact for customers for all administrative support of our customer plan, ensuring smooth communication on innovations, promotions, product-assortments pricing, and RSP's.
• Take care of key customer fishes, including contracts, product data, technical documentation, visuals, and customer requests.
• Support Key Account Managers by preparing customer plans, following up on promotions, and ensuring flawless execution of commercial activities.
• Ensure good follow-up of promo planning, promo sheets and communication to your different internal stakeholders (customer service/demand planning/...)
• Own the administrative follow-up of sales budgets, purchase orders, and make sure invoices are matching in the systems.
• Keep critical business information up to date across systems, including product launches, pricing updates, and promotional activities.
• Prepare field documents & specific field orders such as promo plans, order forms, one pagers, displays
• Continuously look for ways to improve processes, simplify workflows, and deliver an even better experience for both customers and colleagues.

About you

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. Somebody who gets energized by being in contact with other people (internal and external) to get things done. You are looking for a job that combines administrative tasks, external contacts and internal collaboration. You are service-minded, and above all you are an optimistic team player!

We believe you also need to be

• Fluent in Dutch and French (preferably also in English) both written and verbal,
• Rigorous with a very good eye for details,
• You like to perform several tasks in parallel and you have a hands‑on attitude
• Customer-oriented, always aiming for solution and high-quality service towards customers,
• You are good in MS Office (Excel, Word, PowerPoint)

About us

At Danone, we guarantee that you can simply be yourself. We believe that it's up to you to define the way you work, to develop yourself, to progress. With us, you'll work in an exciting, complex and challenging environment. This is how you will create new opportunities!

Join our movement for a more sustainable world. One Planet One Health BY YOU.

Good luck, we can’t wait to meet you!

• all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status