Remote Technical Support Engineer (SQL, Windows)

Camp Systems; Elsene; Sur place; EUR 2 600 - 4 400; Plein temps

Résumé du poste

Camp Systems is seeking a technical support professional to troubleshoot customer issues and provide guidance on CORRIDOR software. The role includes handling inquiries via Zendesk and Dialpad, resolving escalated problems, and maintaining test environments.

You will install and update software, use SQL for troubleshooting, and document bugs while collaborating with peers. Flexibility for after-hours on-call support is required.

Qualifications

• Bachelor's degree preferred, but Associates degree with 2 years experience accepted.
• Proficient in SQL for data analysis and issue resolution.
• Knowledge of Windows Server administration and troubleshooting.
• Skilled in managing Microsoft IIS for web services.
• Comfortable teaching software use to others.
• Independent and productive in office or remote settings.
• Available for on-call support after hours and weekends.

Responsabilités

• Troubleshoot and solve customer technical issues.
• Support inquiries via Zendesk and Dialpad.
• Resolve escalated technical problems.
• Install and update CORRIDOR software.
• Refresh Customer Test Environments.
• Use SQL queries for troubleshooting.
• Collaborate with peers and management.
• Provide clear guidance to clients.
• Maintain operational processes.
• Document bugs and gather information.
• Contribute to knowledgebase.
• Adhere to SLAs and timelines.

Connaissances

SQL for data analysis

Teaching software use

Independent/self-motivated

Remote work readiness

Formation

Bachelor's degree preferred

Associate degree + 2 years experience

Outils

Windows Server administration

Microsoft IIS

Zendesk

Dialpad

Description du poste

Camp Systems is seeking a technical support professional to troubleshoot customer issues and provide guidance on CORRIDOR software. The role includes handling inquiries via Zendesk and Dialpad, resolving escalated problems, and maintaining test environments.

You will install and update software, use SQL for troubleshooting, and document bugs while collaborating with peers. Flexibility for after-hours on-call support is required.