Customer-Driven Technical Support Engineer

BESTMIX Software; Maldegem; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Attractive salary package

Collaborative team culture

Flexible hours

Challenging role with varied tasks

International working environment

Training and education opportunities

Job summary

BESTMIX Software seeks a Technical Support Engineer to diagnose incidents, reproduce defects, and guide customers through using our software. You will collaborate with Product, Engineering, Customer Success, and Technical Writing teams from our Maldegem or Veenendaal offices, delivering clear, professional support and helping improve our knowledge base and product.

Experience with Dynamics 365 and SaaS environments is valued, as is the ability to manage multiple issues with calm,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience with Microsoft Dynamics 365.
• Strong troubleshooting and structured problem-solving skills.
• Experience in software support, incident management, or similar environment.
• Ability to investigate and resolve issues independently.
• Experience reproducing and documenting software defects.
• Clear communication with technical and non-technical stakeholders.
• Customer-focused and professional approach.
• Ability to manage multiple issues simultaneously.
• Interest in knowledge sharing and continuous improvement.

Responsibilities

• Investigate and resolve customer-reported technical incidents.
• Provide first- and second-line technical support for BESTMIX products.
• Diagnose application issues and distinguish between functional questions, configuration issues, and software defects.
• Reproduce software defects in a consistent and structured way.
• Classify technical issues and elevate them when appropriate.
• Document findings and contribute to the knowledge base.
• Maintain clear, timely, and professional communication with customers.
• Identify recurring issues and share findings with Product and Engineering.
• Collaborate with Product Leads, Technical Leads, Engineering, Customer Success, and Technical Writing.
• Balance multiple customer issues while maintaining responsiveness and investigation quality.
• Support customers functionally and guide them on how to use our software.

Skills

Strong analytical skills

Clear communication

Incident management experience

Customer-focused approach

Team collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Microsoft Dynamics 365

SaaS applications

Job description

BESTMIX Software seeks a Technical Support Engineer to diagnose incidents, reproduce defects, and guide customers through using our software. You will collaborate with Product, Engineering, Customer Success, and Technical Writing teams from our Maldegem or Veenendaal offices, delivering clear, professional support and helping improve our knowledge base and product.

Experience with Dynamics 365 and SaaS environments is valued, as is the ability to manage multiple issues with calm,