Technical Support Engineer-Night Shift

Camp Systems; Elsene; In loco; EUR 2600 - 4400; Tempo pieno

Descrizione del lavoro

Camp Systems is seeking a technical support professional to troubleshoot customer issues and provide guidance on CORRIDOR software. The role includes handling inquiries via Zendesk and Dialpad, resolving escalated problems, and maintaining test environments.

You will install and update software, use SQL for troubleshooting, and document bugs while collaborating with peers. Flexibility for after-hours on-call support is required.

Competenze

• Bachelor's degree preferred, but Associates degree with 2 years experience accepted.
• Proficient in SQL for data analysis and issue resolution.
• Knowledge of Windows Server administration and troubleshooting.
• Skilled in managing Microsoft IIS for web services.
• Comfortable teaching software use to others.
• Independent and productive in office or remote settings.
• Available for on-call support after hours and weekends.

Mansioni

• Troubleshoot and solve customer technical issues.
• Support inquiries via Zendesk and Dialpad.
• Resolve escalated technical problems.
• Install and update CORRIDOR software.
• Refresh Customer Test Environments.
• Use SQL queries for troubleshooting.
• Collaborate with peers and management.
• Provide clear guidance to clients.
• Maintain operational processes.
• Document bugs and gather information.
• Contribute to knowledgebase.
• Adhere to SLAs and timelines.

Conoscenze

SQL for data analysis

Teaching software use

Independent/self-motivated

Remote work readiness

Formazione

Bachelor's degree preferred

Associate degree + 2 years experience

Strumenti

Windows Server administration

Microsoft IIS

Zendesk

Dialpad

Descrizione del lavoro

Responsibilities

• Troubleshoot and solve customer technical issues.
• Support inquiries via Zendesk and Dialpad.
• Resolve escalated technical problems.
• Install and update CORRIDOR software.
• Refresh Customer Test Environments.
• Use SQL queries for troubleshooting.
• Collaborate with peers and management.
• Provide clear guidance to clients.
• Maintain operational processes.
• Document bugs and gather information.
• Contribute to knowledgebase.
• Adhere to SLAs and timelines.

Requirements

• Bachelors degree preferred, but Associates degree with 2 years experience accepted.
• Proficient in SQL for data analysis and issue resolution.
• Knowledge of Windows Server administration and troubleshooting.
• Skilled in managing Microsoft IIS for web services.
• Comfortable teaching software use to others.
• Independent and productive in office or remote settings.
• Available for on-call support after hours and weekends.

Experience

• 1-3 years

Job Type

Full time

Location

Telangana, India