IT Support Specialist — Windows & Office Expert

Terumo Blood and Cell Technologies; Brussel Hoofdstad; On-site; EUR 39,000 - 57,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist to assist ITS customers with technical computer and software issues. The role involves installing, configuring, and supporting Windows operating systems and Microsoft Office, plus managing hardware/software assets and coordinating with teams to ensure service coverage.

You will resolve incidents via tracking tools, log interactions, and escalate where needed, contributing to project teams and knowledge base creation.

Qualifications

• Bachelor’s degree in Computer Science or equivalent education/experience.
• Minimum 3 years experience in a related field.
• Experience with PC hardware installations and repair and all client-based Microsoft and Adobe applications.
• Experience with Windows operating systems and software.

Responsibilities

• Provides quality support for ITS customers by assisting with technical computer and software issues.
• Installs, fully configures, and supports Windows OS and Microsoft Office applications.
• Works incoming requests via incident/tracking tool to resolve computer-generated issues.
• Handles hardware and software asset management.
• Ensures customer satisfaction by providing answers and resolution to issues.
• Logs customer contacts and escalates requests as needed.
• Assists in resolving connectivity issues, both remote and local.
• Coordinates schedules with team to ensure coverage during business hours.
• Collaborates with other technical groups to resolve issues in client computing, servers, WAN/LAN, VoIP, and business apps.
• Recommends modifications to system processes and participates in IT service design.

Skills

Communication skills

Problem solving

Education

Bachelor’s degree in Computer Science

Tools

Windows

Microsoft Office

Adobe applications

Job description

Jobtailor is seeking an IT Support Specialist to assist ITS customers with technical computer and software issues. The role involves installing, configuring, and supporting Windows operating systems and Microsoft Office, plus managing hardware/software assets and coordinating with teams to ensure service coverage.

You will resolve incidents via tracking tools, log interactions, and escalate where needed, contributing to project teams and knowledge base creation.