Remote Storage Support Engineer – EMEA (German)

SoCode Limited; Belgique; Remote; EUR 54,000 - 72,000; Full time

Job summary

SoCode Limited is recruiting a German-speaking storage support engineer based in Belgium. You will own enterprise support cases across EMEA, troubleshoot complex storage/backups, and clearly explain fixes to customers and partners. You’ll work with engineering to escalate issues and drive improvements, ensuring high customer satisfaction.

The role requires strong German and English, 3+ years in storage support, and hands-on backup software experience. A customer-facing mindset is essential.

Qualifications

• Fluent German and English, spoken and written.
• 3+ years in a technical support role working with storage or backup.
• Solid grounding in SAN, NAS, backup and recovery.
• Hands-on experience with backup software.
• Confident dealing directly with customers.
• Based in Belgium.

Responsibilities

• Own technical support cases for enterprise customers across EMEA, including German-speaking accounts.
• Troubleshoot issues and determine if the problem sits in the product, the environment, or the customer setup.
• Explain technical problems and fixes clearly to customers and partners.
• Collaborate with product engineering to escalate issues and provide feedback for improvements.

Skills

German fluency

English fluency

Technical support

Storage knowledge

Customer facing

Tools

Veritas NetBackup

CommVault

EMC NetWorker

Fibre Channel

iSCSI

Job description

SoCode Limited is recruiting a German-speaking storage support engineer based in Belgium. You will own enterprise support cases across EMEA, troubleshoot complex storage/backups, and clearly explain fixes to customers and partners. You’ll work with engineering to escalate issues and drive improvements, ensuring high customer satisfaction.

The role requires strong German and English, 3+ years in storage support, and hands-on backup software experience. A customer-facing mindset is essential.