Storage Technical Support Engineer (Remote, EMEA)

SoCode Limited; Belgique; Remote; EUR 54,000 - 72,000; Full time

Job summary

SoCode Limited is recruiting a German-speaking storage support engineer based in Belgium. You will own enterprise support cases across EMEA, troubleshoot complex storage/backups, and clearly explain fixes to customers and partners. You’ll work with engineering to escalate issues and drive improvements, ensuring high customer satisfaction.

The role requires strong German and English, 3+ years in storage support, and hands-on backup software experience. A customer-facing mindset is essential.

Qualifications

• Fluent German and English, spoken and written.
• 3+ years in a technical support role working with storage or backup.
• Solid grounding in SAN, NAS, backup and recovery.
• Hands-on experience with backup software.
• Confident dealing directly with customers.
• Based in Belgium.

Responsibilities

• Own technical support cases for enterprise customers across EMEA, including German-speaking accounts.
• Troubleshoot issues and determine if the problem sits in the product, the environment, or the customer setup.
• Explain technical problems and fixes clearly to customers and partners.
• Collaborate with product engineering to escalate issues and provide feedback for improvements.

Skills

German fluency

English fluency

Technical support

Storage knowledge

Customer facing

Tools

Veritas NetBackup

CommVault

EMC NetWorker

Fibre Channel

iSCSI

Job description

We’re exclusively partnered with a global data storage vendor to grow its EMEA technical support team. With 40+ years in the market, they’re one of only a handful of vendors still covering every storage tier, from flash to disk to tape. A new leadership team has driven a strong run of sales growth, and the business is now reinvesting heavily in R&D, hiring and next-generation storage built for AI workloads. That growth means the support team is busy, and they need a German-speaking support engineer who already knows storage and can start picking up customer tickets quickly. You’d be joining at a good time: a business on the up, with real backing behind its products and people.

What you’ll do

• Own technical support cases for enterprise customers across EMEA, including German-speaking accounts
• Troubleshoot issues and work out whether the cause sits in the product, the wider environment or the customer’s backup setup
• Explain technical problems and fixes clearly to customers and partners
• Work with product engineering to escal issues and feed back on improvements

What you’ll need

• Fluent German and English, spoken and written
• 3+ years in a technical support role working with storage or backup
• Solid grounding in SAN, NAS, backup and recovery
• Hands-on experience with backup software
• Confident dealing directly with customers
• Based in Belgium

Nice to have

• VTL, object storage or tape experience
• Linux/Unix and Windows troubleshooting
• Fibre Channel, iSCSI, replication or de-duplication
• Backup tools such as Veritas NetBackup, CommVault or EMC NetWorker
• VMware experience