German-Speaking Storage Support Engineer (EMEA)

SoCode Recruitment; Belgique; On-site; EUR 50,000 - 70,000; Full time

Job summary

SoCode Recruitment is seeking a Storage Technical Support Engineer (German & English) to join an enterprise storage vendor's EMEA team in Belgium. You will own enterprise support cases, diagnose SAN/NAS and backup issues, and collaborate with product engineering to drive fixes and improvements.

The role emphasizes customer-facing communication, hands-on troubleshooting, and delivering clear explanations to partners across EMEA.

Qualifications

• Fluent German and English, spoken and written.
• 3+ years in a technical support role working with storage or backup.
• Solid grounding in SAN, NAS, backup and recovery.
• Hands-on experience with backup software.
• Confident dealing directly with customers.
• Based in Belgium.

Responsibilities

• Own technical support cases for enterprise customers across EMEA, including German-speaking accounts.
• Troubleshoot issues and determine if the cause is in the product, environment, or customer backup setup.
• Explain technical problems and fixes clearly to customers and partners.
• Collaborate with product engineering to escalate issues and provide feedback for improvements.

Skills

German & English fluency

Technical support

Storage fundamentals

Backup software

Customer communication

Tools

Veritas NetBackup

CommVault

EMC NetWorker

Linux/Windows

Job description

SoCode Recruitment is seeking a Storage Technical Support Engineer (German & English) to join an enterprise storage vendor's EMEA team in Belgium. You will own enterprise support cases, diagnose SAN/NAS and backup issues, and collaborate with product engineering to drive fixes and improvements.

The role emphasizes customer-facing communication, hands-on troubleshooting, and delivering clear explanations to partners across EMEA.