Storage Technical Support Engineer

SoCode Recruitment; Belgique; On-site; EUR 50,000 - 70,000; Full time

Job summary

SoCode Recruitment is seeking a Storage Technical Support Engineer (German & English) to join an enterprise storage vendor's EMEA team in Belgium. You will own enterprise support cases, diagnose SAN/NAS and backup issues, and collaborate with product engineering to drive fixes and improvements.

The role emphasizes customer-facing communication, hands-on troubleshooting, and delivering clear explanations to partners across EMEA.

Qualifications

• Fluent German and English, spoken and written.
• 3+ years in a technical support role working with storage or backup.
• Solid grounding in SAN, NAS, backup and recovery.
• Hands-on experience with backup software.
• Confident dealing directly with customers.
• Based in Belgium.

Responsibilities

• Own technical support cases for enterprise customers across EMEA, including German-speaking accounts.
• Troubleshoot issues and determine if the cause is in the product, environment, or customer backup setup.
• Explain technical problems and fixes clearly to customers and partners.
• Collaborate with product engineering to escalate issues and provide feedback for improvements.

Skills

German & English fluency

Technical support

Storage fundamentals

Backup software

Customer communication

Tools

Veritas NetBackup

CommVault

EMC NetWorker

Linux/Windows

Job description

Storage Technical Support Engineer (German & English)

We’re exclusively partnered with a global data storage vendor to grow its EMEA technical support team.

With 40+ years in the market, they’re one of only a handful of vendors still covering every storage tier, from flash to disk to tape. A new leadership team has driven a strong run of sales growth, and the business is now reinvesting heavily in R&D, hiring and next-generation storage built for AI workloads.

That growth means the support team is busy, and they need a German-speaking support engineer who already knows storage and can start picking up customer tickets quickly. You’d be joining at a good time: a business on the up, with real backing behind its products and people.

What you’ll do

• Own technical support cases for enterprise customers across EMEA, including German-speaking accounts
• Troubleshoot issues and work out whether the cause sits in the product, the wider environment or the customer’s backup setup
• Explain technical problems and fixes clearly to customers and partners
• Work with product engineering to elevate issues and feed back on improvements

What you’ll need

• Fluent German and English, spoken and written
• 3+ years in a technical support role working with storage or backup
• Solid grounding in SAN, NAS, backup and recovery
• Hands‑on experience with backup software
• Confident dealing directly with customers
• Based in Belgium

Nice to have

• VTL, object storage or tape experience
• Linux/Unix and Windows troubleshooting
• Backup tools such as Veritas NetBackup, CommVault or EMC NetWorker