Polyvalent Receptionist (Copy)

Brussels Hotels Association; Brussel Hoofdstad; Hybrid; EUR 23,000 - 29,000; Full time

Job summary

Made in Hotels is seeking a friendly and proactive receptionist to join our family-run boutique hotel group in Brussels. You will welcome guests, manage reservations, and provide personalized service that turns every stay into a memorable experience.

The role combines front office duties with guest engagement, requiring fluency in French and English. Dutch is a plus. Join a warm, professional team in a beloved Brussels hotel group with opportunities to grow in hospitality.

Qualifications

• Fluent in French and English; Dutch is a plus.
• Organized, independent, enthusiastic and responsible.
• Excellent communication skills and guest-focused mindset.
• Willingness to learn and grow in hospitality.

Responsibilities

• Greet guests warmly and manage front-office operations.
• Handle reservations and guest requests with attention to detail.
• Act as the face of the hotel, delivering a memorable guest experience.
• Turn guest concerns into positive responses and ensure a smooth check-in/out.
• Contribute to a home-away-from-home atmosphere for guests.

Skills

Front desk

Guest service

Communication skills

Organization

Tools

Reservation software

Job description

Made in Louise is more than just a boutique hotel in Brussels. It's a warm, elegant home away from home, tucked into a quiet residential neighborhood in an 18th-century building filled with charm and character. Every detail, from the bright rooms to the Made in Breakfast and cozy Made in Bar & Market, speaks of care, comfort, and authenticity.Made in Louise has built a reputation not just on design and location, but on a philosophy of genuine hospitality. That kind of atmosphere doesn’t come from décor, it comes from people.And now, with Made in Catherine bringing the same spirit to the vibrant center of Brussels, we are a brand that knows how to evolve without losing its roots. Whether it’s the calm elegance of Made in Louise, or the lively energy of Made in Catherine, both hotels reflect a passion for quality, intimacy, and above all human connection.

We are looking for new talents at Made in Hotels!

Are you willing to work as a receptionist in a family business hotel group?

Welcome to Made in Hotels! Our first boutique hotel, Made in Louise (1st on Tripadvisor), is more than just a place to stay; it’s an unforgettable experience. We’re on the hunt for a receptionist who’s as adventurous as us and can make our guests feel like they’re home.

We have another hotel, Made in Catherine, in the city centre of Brussels.

As our receptionist, you’ll be the face of our boutique hotel. Get ready to greet guests with a warm welcome and a lot of charm. Your mission? To turn each check-in into a memorable performance and ensure our guests leave with smiles as big as their suitcases.

This position would be composed of the front office, welcoming guests and taking reservations,…

Key Responsibilities:

• – Master of First Impressions: Be the guardian of our hotel, welcoming guests with your signature in a personalised way.
• – Guest Focus: Anticipate guest needs before they even ask, and make their stay unforgettable with personalised touches and recommendations.
• – Concierge : Act as a local guidebook and destination ambassador, offering tips and secrets about the best places to eat, explore, and dance the night away.
• – Problem-Solving: Handle guest concerns with grace, turning frowns into laughs and complaints into compliments.
• – Home away from home: Treating the hotel like your home
• – Magic Organizer: Manage reservations, keep our lobby spick and span, and perform check-out wizardry with ease.

Type:

Front Office

CDI

Contrat:

Langue(s):

You will like this position if you feel you :

• Are organized, independent, enthusiastic and responsible.
• Are fluent in French and English. Dutch is a plus.
• Are flexible
• A passion for making people smile and a natural gift for storytelling
• Excellent communication skills
• A love for discovering new places and experiences.
• A desire to learn and grow in the hospitality industry.

What You Will Gain:

• A chance to showcase your creativity and hospitality magic.
• A work environment where fun and professionalism coexist.