Operations Support Manager

Belgium Avis Belgium sa; Diegem; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

Avis Belgium sa is seeking an Operations Support Manager for BeLux to drive performance across BeLux rental locations and lead operational excellence initiatives. You will coordinate with Station Managers, manage audits, and support technical issues across MDMS, WaND, and related systems.

The role emphasizes cross-functional collaboration, project deployment, and proactive complaint resolution to enhance customer satisfaction and efficiency.

Qualifications

• 2+ years of hands-on experience.
• Strong proficiency.
• Excellent communication skills: able to engage with business stakeholders.
• Bruxelles Flemish Brabant Belgium

Responsabilités

• Performance tracking: weekly overview of station performance and key metrics.
• Project deployment: smoother rollout of operational projects initiated by the Group.
• Station audits: plan and organize regular operational audits within rental locations.
• Operational excellence: foster and develop an operational excellence mindset among the Station Managers.
• Complaint management: follow up on customer complaints and design action plans with Station Managers.
• Technical support: primary contact for stations with issues on payment terminals or internal systems (MDMS, WaND, Wizard).

Connaissances

2+ years of hands-on experience

Strong proficiency

Excellent communication skills

Description du poste

We are committed to promoting our talent from within, so if you are looking for a new challenge and want to boost your career,

We are currently recruiting in Belgium for the following position: Operations Support Manager for BeLux.

What You'll Be Doing

• Performance Tracking: creating a weekly overview of station performance across all relevant key metrics, including the utilization of WaND/Esig, Kiosk, MDMS, and Care-items (NPS, Google reviews).
• Project Deployment: ensuring an improved and smoother rollout of operational projects initiated by the Group (e.g., the implementation of new uniforms).
• Station Audits: planning and organizing regular operational audits within the rental locations.
• Operational Excellence: fostering and developing an operational excellence mindset among the Station Managers.
• Complaint Management: following up on customer complaints and collaborating with Station Managers to design and implement effective action plans.
• Technical Support: serving as the primary point of contact for stations experiencing technical issues with payment terminals or internal systems (such as MDMS, WaND and Wizard).

What You'll Bring

• 2+ years of hands-on experience
• Strong proficiency
• Excellent communication skills: able to engage with business stakeholders
• Bruxelles Flemish Brabant Belgium

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.