Operations Excellence Lead – BeLux

Belgium Avis Belgium sa; Diegem; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

Avis Belgium sa is seeking an Operations Support Manager for BeLux to drive performance across BeLux rental locations and lead operational excellence initiatives. You will coordinate with Station Managers, manage audits, and support technical issues across MDMS, WaND, and related systems.

The role emphasizes cross-functional collaboration, project deployment, and proactive complaint resolution to enhance customer satisfaction and efficiency.

Qualifications

• 2+ years of hands-on experience.
• Strong proficiency.
• Excellent communication skills: able to engage with business stakeholders.
• Bruxelles Flemish Brabant Belgium

Responsabilités

• Performance tracking: weekly overview of station performance and key metrics.
• Project deployment: smoother rollout of operational projects initiated by the Group.
• Station audits: plan and organize regular operational audits within rental locations.
• Operational excellence: foster and develop an operational excellence mindset among the Station Managers.
• Complaint management: follow up on customer complaints and design action plans with Station Managers.
• Technical support: primary contact for stations with issues on payment terminals or internal systems (MDMS, WaND, Wizard).

Connaissances

2+ years of hands-on experience

Strong proficiency

Excellent communication skills

Description du poste

Avis Belgium sa is seeking an Operations Support Manager for BeLux to drive performance across BeLux rental locations and lead operational excellence initiatives. You will coordinate with Station Managers, manage audits, and support technical issues across MDMS, WaND, and related systems.

The role emphasizes cross-functional collaboration, project deployment, and proactive complaint resolution to enhance customer satisfaction and efficiency.