Service Delivery Manager

Be-Mobile; Melle; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Be-Mobile, headquartered in Ghent, is seeking a Service Delivery Manager to bridge customers and internal teams, ensuring maximum value from our Smart Mobility solutions. You will build expertise in ticketing processes, manage incidents with engineering, and own customer relationships over time.

You will join a fast-growing tech company with a focus on durable careers and open feedback while contributing to continuous improvement across the organization.

Qualifications

• Experience in customer support, service delivery or similar role.
• Enjoy solving complex tickets and understanding technical issues.
• Fluent in Dutch and English; strong analytical and structured approach.

Responsabilités

• Deliver excellent service to customers and manage expectations.
• Investigate incidents with engineering teams and follow up tickets from intake to resolution.
• Ensure accurate ticket administration and prioritization.
• Identify recurring issues and propose improvements to processes.
• Collaborate with Operational Account Manager, engineering and product teams.
• Identify upsell opportunities and communicate them internally.
• Help build documentation, templates and knowledge sharing; support continuous improvement.

Connaissances

Customer support

Service delivery

Dutch

English

Analytical

Communication

Description du poste

Be-Mobile, headquartered in Ghent, pioneers in Smart Mobility Solutions on an international level. We offer advanced solutions to measure and manage traffic flows, helping travelers, cities, road authorities, parking operators and logistics companies take control of their mobility processes.

To strengthen our Projects & Operations team, we are looking for a Service Delivery Manager who enjoys combining customer interaction with hands‑on operational work. In this role you’ll build a deep understanding of our ticketing processes and services, while gradually taking ownership of customer relationships.

As a Service Delivery Manager, you play a key role in ensuring our customers get maximum value from our solutions. You act as the bridge between our customers and internal teams, ensuring smooth communication and delivery.

You combine a strong customer focus with a structured and proactive approach, continuously improving how we deliver our services.

RESPONSIBILITIES

Delivering excellent service to our customers

• Become an expert in our ticketing environment and operational processes
• Investigate incidents together with engineering teams
• Follow up tickets from intake to resolution
• Ensure accurate ticket administration and prioritization
• Identify recurring issues and propose structural improvements

Collaborating across teams

• Work closely with the Operational Account Manager on customer follow-up, incidents and growth opportunities
• Align with engineering teams on bug fixes, releases and change requests
• Share customer feedback with product teams to improve our solutions
• Identify upsell opportunities and communicate them internally

Driving continuous improvement

• Identify improvements in processes, tools and ways of working
• Contribute to building documentation, templates and knowledge sharing
• Support a culture of learning through retrospectives and feedback
• Help strengthen our service delivery capabilities across the organization

Job requirements

• You have a first experience in customer support, service delivery or a similar role.
• You enjoy understanding technical issues and aren’t afraid to dive into complex tickets or requests.
• You are eager to learn how our products and services work.
• You are analytical and structured.
• You like solving operational challenges.
• You communicate confidently with customers and colleagues.
• You are fluent in Dutch and English.

WHAT YOU’LL LEARN

• Become an expert in Be-Mobile’s products and services.
• Learn how to manage incidents and service requests.
• Grow into the primary operational contact for your own customer portfolio.
• Develop your stakeholder management and service delivery skills.

OUR OFFER

As a fast-growing tech company, we work with cutting‑edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback. Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and team initiatives, which we will explain during the selection process.