Service Delivery Manager

Be-Mobile; Merelbeke-Melle; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Be-Mobile, headquartered in Ghent, is seeking a Service Delivery Manager to combine customer interaction with hands-on operations. You’ll become an expert in our ticketing processes and work with engineering, product teams and the operational team to ensure customers get maximum value and smooth delivery.

You’ll contribute to improving how we deliver our services with a structured and proactive approach, while keeping a strong customer focus. Fluency in Dutch and English is required.

Qualifications

• First experience in customer support or service delivery.
• Able to dive into complex tickets and technical issues.
• Analytical and structured mindset.
• Fluent in Dutch and English.

Responsabilités

• Delivering excellent service to customers and handling tickets end-to-end.
• Collaborate with the Operational Account Manager and engineering teams.
• Identify recurring issues and propose improvements; contribute to documentation.
• Identify upsell opportunities and communicate them internally.
• Help strengthen service delivery capabilities across the organization.

Connaissances

Customer service

Communication

Analytical thinking

Problem solving

Dutch language

English language

Outils

Ticketing system

Incident management tools

Description du poste

Be-Mobile, headquartered in Ghent, pioneers in Smart Mobility Solutions on an international level. We offer advanced solutions to measure and manage traffic flows, helping travelers, cities, road authorities, parking operators and logistics companies take control of their mobility processes.

To strengthen our Projects & Operations team, we are looking for aService Delivery Managerwho enjoys combining customer interaction with hands-on operational work. In this role you’ll build a deep understanding of our ticketing processes and services, while gradually taking ownership of customer relationships.

As a Service Delivery Manager, you play a key role in ensuring our customers get maximum value from our solutions. You act as the bridge between our customers and internal teams, ensuring smooth communication and delivery.

You combine a strong customer focus with a structured and proactive approach, continuously improving how we deliver our services.

RESPONSIBILITIES

Delivering excellent service to our customers

• Become an expert in our ticketing environment and operational processes
• Investigate incidents together with engineering teams
• Follow up tickets from intake to resolution
• Ensure accurate ticket administration and prioritization
• Identify recurring issues and propose structural improvements

Collaborating across teams

• Work closely with theOperational Account Manageron customer follow-up, incidents and growth opportunities
• Align withengineering teamson bug fixes, releases and change requests
• Share customer feedback withproduct teamsto improve our solutions
• Identify upsell opportunities and communicate them internally

Driving continuous improvement

• Identify improvements in processes, tools and ways of working
• Contribute to building documentation, templates and knowledge sharing
• Support a culture of learning through retrospectives and feedback
• Help strengthen our service delivery capabilities across the organization

• You have a first experience in customer support, service delivery or a similar role.
• You enjoy understanding technical issues and aren’t afraid to dive into complex tickets or requests.
• You are eager to learn how our products and services work.
• You are analytical and structured.
• You like solving operational challenges.
• You communicate confidently with customers and colleagues.
• You are fluent in Dutch and English.

WHAT YOU’LL LEARN

• Become an expert in Be-Mobile’s products and services.
• Learn how to manage incidents and service requests.
• Grow into the primary operational contact for your own customer portfolio.
• Develop your stakeholder management and service delivery skills.

OUR OFFER

As a fast-growing tech company, we work with cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values likeintegrityandopen feedback. Ouryoung, trustworthy and passionate team playersare curious to get to know you! Are you as well?

We provide a veryinteresting total remuneration package, flexible working hours and team initiatives, which we will explain during the selection process.