BeLux Operations Excellence Manager

avisbudget; Belgique; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Avisbudget Belgium is recruiting an Operations Support Manager for BeLux to drive operational excellence across our BeLux stations. You will oversee performance tracking, project deployments, station audits and technical support for payment terminals and internal systems.

With 2+ years hands-on experience and strong communication skills, you will engage with Station Managers and key stakeholders to design effective action plans and raise service standards.

Qualifications

• 2+ years of hands‑on experience.
• Strong proficiency.
• Excellent communication skills: able to engage with business stakeholders.

Responsabilités

• Track weekly station performance across key metrics including WaND/Esig, Kiosk, MDMS, and Care-items.
• Coordinate deployment of operational projects and improve rollout (e.g., new uniforms).
• Plan and conduct regular station audits.
• Foster an operational excellence mindset among Station Managers.
• Handle customer complaints and design corrective action with Station Managers.
• Serve as primary contact for stations with payment terminals or internal systems issues.

Connaissances

Experience

Communication

Stakeholder engagement

Description du poste

Avisbudget Belgium is recruiting an Operations Support Manager for BeLux to drive operational excellence across our BeLux stations. You will oversee performance tracking, project deployments, station audits and technical support for payment terminals and internal systems.

With 2+ years hands-on experience and strong communication skills, you will engage with Station Managers and key stakeholders to design effective action plans and raise service standards.