BeLux Operations Excellence Lead

Avis Budget Group; Brussel; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Avis Budget Group in Belgium is seeking an Operations Support Manager for BeLux to drive performance across rental stations and support BeLux operations. You will monitor weekly metrics and coordinate improvements with station teams.

You will lead project deployments, conduct regular station audits, and promote an operational excellence mindset among Station Managers while handling customer complaints and serving as the primary technical liaison for terminals and internal systems.

Qualifications

• 2+ years of hands-on experience in operations or related roles.
• Strong proficiency in core operational tasks and stakeholders engagement.
• Excellent communication skills: able to engage with business stakeholders.

Responsabilités

• Performance Tracking: create a weekly overview of station performance and key metrics (WaND/Esig, Kiosk, MDMS, Care-items, NPS, reviews).
• Project Deployment: ensure smooth rollout of operational group projects (e.g., uniforms).
• Station Audits: plan and organize regular operational audits at rental locations.
• Operational Excellence: foster an operational excellence mindset among Station Managers.
• Complaint Management: follow up on customer complaints and design effective action plans with Station Managers.
• Technical Support: act as the primary contact for stations with issues on payment terminals or internal systems (MDMS, WaND, Wizard).

Connaissances

Hands-on experience

Strong proficiency

Communication skills

Description du poste

Avis Budget Group in Belgium is seeking an Operations Support Manager for BeLux to drive performance across rental stations and support BeLux operations. You will monitor weekly metrics and coordinate improvements with station teams.

You will lead project deployments, conduct regular station audits, and promote an operational excellence mindset among Station Managers while handling customer complaints and serving as the primary technical liaison for terminals and internal systems.