Onsite IT Support Specialist Windows & Networking Helpdesk

Bcic Swiss Gmbh; Henegouwen; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist to provide on-site 1st/2nd line support in Belgium. The role covers hardware, software, networking, printers, and office applications with a focus on customer-friendly service.

You will diagnose issues, document tickets, and coordinate with internal teams and vendors to ensure timely resolution. This is a full-time, on-site position requiring EU work authorization and residence near Belgium.

Qualifications

• Experience in IT user support or service desk environments.
• Strong knowledge of IT hardware, software and troubleshooting.
• Excellent communication and problem-solving skills.
• Currently residing in or near Belgium.
• Valid Belgium / EU work authorization or work permit.

Responsibilities

• Provide 1st and 2nd level onsite IT support to end users
• Troubleshoot hardware, software, and network connectivity issues
• Install, configure, and support Windows operating systems and Microsoft Office applications
• Support business applications and IT-related user issues
• Configure and troubleshoot printers, peripherals, laptops, and desktops
• Perform preventive maintenance and basic remedial troubleshooting
• Maintain accurate ticket documentation and provide timely status updates
• Coordinate with internal teams and third-party vendors when required
• Support network, server, telecom, and other IT environments as needed

Skills

Troubleshooting

Problem solving

Help desk

Ticketing

Windows

macOS

Networking

Job description

BCIC Swiss GmbH is seeking an IT Support Specialist to provide on-site 1st/2nd line support in Belgium. The role covers hardware, software, networking, printers, and office applications with a focus on customer-friendly service.

You will diagnose issues, document tickets, and coordinate with internal teams and vendors to ensure timely resolution. This is a full-time, on-site position requiring EU work authorization and residence near Belgium.