Office Manager

UNIQUE; Sint-Gillis-bij-Dendermonde; On-site; EUR 32,000 - 42,000; Full time

Job summary

UNIQUE in Belgium is seeking an Office & Sales Support coordinator to manage front desk, mail, invoices, and meeting room logistics.

You will support the sales team with order management, forecasts with customers, and coordination of marketing activities for trade shows, while arranging travel for Area Managers.

Qualifications

• Experience coordinating office operations and meeting logistics.
• Experience supporting sales and customer service activities.
• Excellent communication and organization skills.

Responsibilities

• Manage visitors reception and mail handling, and maintain office supplies.
• Provide general customer service support during peak season.
• Assist sales team with order management and forecasts.
• Support marketing at trade shows and organize travel for Area Managers.
• Follow up with Area Managers on deadlines and collect market insights.
• Make collection calls to support cash flow.
• Communicate validated prospect needs to the sales team.

Skills

Office management

Customer service

Sales support

Event coordination

Communication skills

Tools

Microsoft Office

Job description

• Office management: visitors' reception, expense reports, mail handling, management of the office supplies, management of the meeting rooms, organization of meetings and trade shows, invoices...
• Sales & Customer service support:
• General customer service support during peak season
• Take off work from customer service representatives to allow them to take care of most of the order management of regular and recurring unit orders
• Assist the sales team with any support work such as: calling customers monthly to check their needs with them for the rolling forecast, proactively following up in writing on smaller quotes (during peak season from March to July)
• Marketing support during trade shows
• Organize sales trips/shows for Area Managers (logistics and visit appointments, hotels, flights, car rentals)
• Follow up with Area Managers to make sure action item deadlines are observed
• Handle market surveys by phone and analyze the answers and report the conclusion and /or recommendations
• Communicate with sales team about validated prospects and their needs
• Support the sales team with collection calls