Strategic and Operational Manager

Editx; Brussel; On-site; EUR 45,000 - 65,000; Full time

Job summary

Editx in Brussels is seeking a versatile professional to coordinate and supervise teams across departments, ensuring project goals are achieved and timelines met.

You will manage client relationships, provide thorough follow-up on files, monitor service quality with KPIs, and support strategic planning and events.

The role focuses on developing tools to optimize workflows, delivering data-driven reports, and driving administrative improvements to raise overall efficiency.

Responsibilities

• Coordinate and supervise teams from various departments to achieve goals.
• Provide excellent client service and thorough follow-up on client files.
• Manage inter-department projects from planning to delivery.
• Monitor service quality and track performance using KPIs.
• Participate in organizing and following up on internal and external events.
• Contribute to the definition and implementation of marketing strategies for various departments.
• Develop tools and methods to optimize work processes and improve overall efficiency.
• Analyze operational performance and provide detailed reports with recommendations.
• Oversee daily administrative tasks and contribute to the improvement of internal processes.

Job description

Description

• Team coordination: Coordinate and supervise teams from various departments to ensure the achievement of set goals.
• Client management: Provide excellent customer service and ensure thorough follow-up on client files.
• Project management: Manage and oversee inter‑departmental projects, from planning to delivery of results.
• Quality control: Monitor the quality of services provided and track performance using KPIs.
• Event management: Participate in organizing and following up on internal and external events.
• Strategic planning: Contribute to the definition and implementation of marketing strategies for various departments.
• Development and optimization: Develop tools and methods to optimize work processes and improve overall efficiency.
• Data analysis: Analyze operational performance and provide detailed reports with recommendations.
• Administrative management: Oversee daily administrative tasks and contribute to the improvement of internal processes.