Multilingual Merchant & Diplomat Support Administrator

Eigen Development; Zaventem; On-site; EUR 40,000 - 55,000; Full time

Job summary

Global Blue is seeking a proactive Merchant & Diplomat Service Support to provide reliable operational and administrative support to Retailers, customers and Sales teams. You will ensure accurate retailer data, timely file preparation, and follow-up on TFS/DTFS while delivering high-quality service.

The role requires fluent French, Dutch and English, a strong eye for detail, and experience in account management or customer service.

Qualifications

• Strong numeracy skills with high attention to detail and accuracy.
• Customer-focused with the ability to provide a professional and positive experience.
• Structured, organized and able to prioritize operational workload.
• Collaborative and proactive in working with Merchant Service, Diplomat Service and Sales teams.
• Reliable in handling confidential, customer and commercial information.

Responsibilities

• Support responsibility; act as a first-line point of contact for customers and coordination with Sales.
• Prepare, maintain and send team files in line with internal processes.
• Assist with data entry and ensure records are up to date.
• Coordinate with retailers and internal services for missing information and follow-up.
• Manage administrative tasks including invoicing and archive management.
• Contribute to projects to improve Global Blue services.

Skills

Numeracy

Customer service

Detail-oriented

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Office systems

Data entry

Job description

Global Blue is seeking a proactive Merchant & Diplomat Service Support to provide reliable operational and administrative support to Retailers, customers and Sales teams. You will ensure accurate retailer data, timely file preparation, and follow-up on TFS/DTFS while delivering high-quality service.

The role requires fluent French, Dutch and English, a strong eye for detail, and experience in account management or customer service.