Sales Support Administration Diplomat Service

Global Blue by Shift4; Zaventem; On-site; EUR 36,000 - 52,000; Full time

Job summary

Global Blue by Shift4 is looking for a Merchant & Diplomat Service Support to provide reliable operational and administrative support to the Merchant Service and Diplomat Service teams. You will act as a key contact for retailers, customers and the Sales team, ensuring accurate retailer data and timely file preparation.

You will support DTF validation, keep data up to date, and handle invoicing and after-sales coordination with partners.

Qualifications

• Minimum of 4 years’ experience in account management, customer service, administrative support or operations.
• Experience in merchant/retailer support or back-office operations is an advantage.
• Fluent in French, Dutch and English.
• High school diploma or equivalent education required.

Responsibilities

• Provide reliable operational and administrative support to Merchant Service and Diplomat Service teams.
• Act as a key contact for retailers, customers and the Sales team.
• Prepare, maintain and send Merchant Service team files in line with internal process requirements.
• Support DTF validation and completions based on volume, priority and Merchant Service team workload.
• Assist with retailer settings in office systems and ensure data is complete, accurate and up to date.
• Administrative tasks, handling customer requests by telephone, support, handling mail and invoicing and coordination towards customers.
• First-line point of contact and support for customers and coordination to partners in respect to operational tasks and follow-up of after-sales and complaint handling and assist with settings in our office system.
• Contract drafting, archive and management, maintenance of the administration system.
• Involved in projects to improve the Global Blue services.
• Sort TFF forms, prepare boxes for shipment and ensure records are handled accurately.
• Provide day-to-day administrative support to Diplomat Service activities, including customer/retailer queries and coordination with Sales.

Skills

French

Dutch

English

Customer service

Data entry

Office software

Education

High school diploma

Tools

Microsoft Office

CRM software

Office systems

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse in your role:

As a Merchant & Diplomat Service Support, you will provide reliable operational and administrative support to the Merchant Service and Diplomat Service teams by acting as a key contact for retailers, customers and the Sales team, ensuring accurate retailer data, timely file preparation, TFS/DTFS follow-up and high-quality service delivery.

Your responsibilities include:

• Support bad debt follow-up, including coordination with retailers and internal services.
• Contact retailers to request missing information, clarify queries and maintain accurate accounting and contact details.
• Prepare, maintain and send Merchant Service team files in line with internal process requirements.
• Support DTF validation and completions based on volume, priority and Merchant Service team workload.
• Assist with retailer settings in office systems and ensure data is complete, accurate and up to date.
• Administrative tasks, handling customer requests by telephone, support, handling mail and invoicing and coordination towards customers.
• First-line point of contact and support for customers and coordination to partners in respect to operational tasks and follow-up of after-sales and complaint handling and assist with settings in our office system.
• Contract drafting, archive and management, maintenance of the administration system.
• Involved in projects to improve the Global Blue services.
• Sort TFF forms, prepare boxes for shipment and ensure records are handled accurately.
• Provide day-to-day administrative support to Diplomat Service activities, including customer/retailer queries and coordination with Sales.

Every action has an impact. You will make a difference here if you are:

• Strong in numeracy skills with high attention to detail and accuracy.
• Customer-focused with the ability to provide a professional and positive experience.
• Structured, organized and able to prioritize operational workload.
• Collaborative and proactive in working with Merchant Service, Diplomat Service and Sales teams.
• Reliable in handling confidential, customer and commercial information.

Key competencies to empower your journey. You'll drive towards success if you have:

• Fluent in French, Dutch and English.
• Strong customer-facing, interpersonal, verbal and written communication skills.
• Good time management, prioritization and follow-up skills.
• Experience with Microsoft Office, CRM software, office systems and accurate data entry.
• Ability to work with operational records, retailer settings and process documentation.
• Comfortable coordinating across teams and following up on open operational items.
• Retail, commercial operations or customer service experience preferred.
• High school diploma or equivalent education required.
• Minimum of 4 years’ experience in account management, customer service, administrative support or operations, ideally within FMCG, retail or financial services.
• Experience in merchant/retailer support or back-office operations is an advantage.

Join our team

Join our team and contribute to delivering excellent support to retailers, customers and internal stakeholders while helping improve Merchant and Diplomat Service operations and the overall Global Blue customer experience.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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