Merchant & Diplomat Service Admin Specialist

908 BE10 Global Blue Belgium; Zaventem; Sur place; EUR 38 000 - 46 000; Plein temps

Résumé du poste

Global Blue Belgium, part of Shift4, is seeking a Merchant & Diplomat Service Support to provide reliable operational and administrative assistance to the Merchant Service and Diplomat Service teams. You will act as a key contact for retailers, customers and the Sales team, ensuring accurate retailer data, timely file preparation, and high-quality service delivery.

In this role you will handle contract drafting and archive management, support with retailer settings in office systems, and drive

Qualifications

• High school diploma or equivalent education required.
• Minimum of 4 years experience in account management, customer service, administrative support or operations, ideally within FMCG, retail or financial services.
• Experience in merchant/retailer support or back-office operations is an advantage.

Responsabilités

• Support bad debt follow-up, including coordination with retailers and internal services.
• Contact retailers to request missing information, clarify queries and maintain accurate accounting and contact details.
• Prepare, maintain and send Merchant Service team files in line with internal process requirements.
• Support DTF validation and completions based on volume, priority and Merchant Service team workload.
• Assist with retailer settings in office systems and ensure data is complete, accurate and up to date.
• Administrative tasks, handling customer requests by telephone, support, handling mail and invoicing and coordination towards customers.
• First-line point of contact and support for customers and coordination to partners in respect to operational tasks and follow-up of after-sales and complaint handling and assist with settings in our office system.
• Contract drafting, archive and management, maintenance of the administration system.
• Involved in projects to improve the Global Blue services.
• Sort TFF forms, prepare boxes for shipment and ensure records are handled accurately.
• Provide day-to-day administrative support to Diplomat Service activities, including customer/retailer queries and coordination with Sales.

Connaissances

Fluent in French, Dutch and English

Customer-facing

Time management

Data accuracy

Collaboration

Formation

High school diploma or equivalent education

Outils

Microsoft Office

CRM software

Description du poste

Global Blue Belgium, part of Shift4, is seeking a Merchant & Diplomat Service Support to provide reliable operational and administrative assistance to the Merchant Service and Diplomat Service teams. You will act as a key contact for retailers, customers and the Sales team, ensuring accurate retailer data, timely file preparation, and high-quality service delivery.

In this role you will handle contract drafting and archive management, support with retailer settings in office systems, and drive