Strategic Sales Support & Admin Specialist

Shift4; Zaventem; On-site; EUR 42,000 - 60,000; Full time

Job summary

Global Blue by Shift4 is seeking a Merchant & Diplomat Service Support to provide reliable operational and administrative support to the Merchant Service and Diplomat Service teams. You will be a key contact for retailers, customers and the Sales team, ensuring accurate data, timely file preparation and high-quality service delivery.

Responsibilities include handling retailer information, supporting validation processes, coordinating with internal teams, and assisting with day-to-day

Qualifications

• Minimum of 4 years’ experience in account management, customer service, administrative support or operations, ideally within FMCG, retail or financial services.
• High school diploma or equivalent education required.
• Strong numeracy skills with high attention to detail.
• Experience in merchant/retailer support or back-office operations is an advantage.

Responsibilities

• Provide reliable operational and administrative support to the Merchant Service and Diplomat Service teams by acting as a key contact for retailers, customers and the Sales team, ensuring accurate retailer data and timely file preparation.
• Support bad debt follow-up, including coordination with retailers and internal services.
• Contact retailers to request missing information, clarify queries and maintain accurate accounting and contact details.
• Prepare, maintain and send Merchant Service team files in line with internal process requirements.
• Support DTF validation and completions based on volume, priority and Merchant Service team workload.
• Assist with retailer settings in office systems and ensure data is complete, accurate and up to date.
• Handle customer requests by telephone, support, mail and invoicing; coordinate with customers.
• First-line contact for customers and coordination with partners in respect to operational tasks and follow-up of after-sales and complaints.
• Contract drafting, archive and management, maintenance of the administration system.
• Involved in projects to improve Global Blue services.
• Sort TFF forms, prepare boxes for shipment and ensure records are handled accurately.
• Provide day-to-day administrative support to Diplomat Service activities, including queries and coordination with Sales.

Skills

Numeracy

Attention to detail

Customer focus

Structured

Organized

Collaborative

Reliability

Time management

Multilingual (FR/NL/EN)

Education

High school diploma

Tools

Microsoft Office

CRM software

Office systems

Data entry

Job description

Global Blue by Shift4 is seeking a Merchant & Diplomat Service Support to provide reliable operational and administrative support to the Merchant Service and Diplomat Service teams. You will be a key contact for retailers, customers and the Sales team, ensuring accurate data, timely file preparation and high-quality service delivery.

Responsibilities include handling retailer information, supporting validation processes, coordinating with internal teams, and assisting with day-to-day