Multilingual Customer Success & Orders Coordinator

The-Crosby-Grou

Heist-op-den-Berg

Sur place

EUR 30 000 - 45 000

Plein temps

14 jours+

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Résumé du poste

The Crosby Group is seeking a customer service professional to be the link between customers and our organization, handling quotations, orders, and requests with professionalism. You will work with multilingual colleagues to ensure timely, accurate processing and proactive updates on deliveries, lead times, and status, while building strong relationships to grow our business.

Ideal candidates have customer service experience, familiarity with SAP or similar ERP systems and MS Office, and a

Qualifications

Customer service experience or equivalent through education.
Experience with order processing and quotation management is an asset.
Experience working in a multicultural and international environment.
Commercially minded with a strong customer focus.

Responsabilités

Prepare and follow up on quotations and customer requests.
Process and manage customer orders.
Serve as a trusted point of contact for customers.
Coordinate with internal departments to ensure smooth execution of orders.
Provide proactive updates on deliveries, lead times, and order status.
Resolve customer inquiries in a timely and solution-oriented manner.
Support continuous improvements in customer service processes.
Determine shipping method and calculate freight charges.
Organize shipments and coordinate with traffic department.
Collaborate with Regional Sales Manager to deliver outstanding customer experience.