Customer Service Representative - Spanish & Portuguese Markets

Michael Page; Zaventem; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Michael Page is partnering with a leading life sciences company based in Zaventem to hire a Customer Service professional. You will support the order-to-cash process and act as the main point of contact for customers, ensuring accurate, timely information.

Your responsibilities include processing and tracking purchase orders, resolving day-to-day inquiries, coordinating with Logistics and Warehouse teams, registering issues in Salesforce, and contributing to KPI performance with a

Responsabilités

• Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements.
• Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues.
• Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures.
• Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns.
• Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken.
• Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently.
• Support knowledge sharing and participate in market-specific training initiatives.
• Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs.

Description du poste

You play a key role in delivering excellent support and ensuring an efficient order-to-cash process.

Client Details

Our client is an international leader in the life sciences industry, based in Zaventem. They offer a long-term opportunity within their Customer Service team, providing a dynamic international environment, comprehensive training, and strong career development prospects.

Description

As a Customer Service, your key responsibilities are:

• Processing and managing customer purchase orders in a timely manner, ensuring compliance with customer logistics and shipping requirements.
• Serve as the first point of contact for customers, handling inquiries and resolving day-to-day issues.
• Provide customers with accurate information regarding orders, products, and services while adhering to company processes and procedures.
• Collaborate with internal stakeholders to manage escalations and ensure prompt resolution of customer concerns.
• Register and track customer issues within Salesforce and ensure appropriate follow-up actions are taken.
• Coordinate closely with Logistics and Warehouse teams to resolve order and delivery-related issues efficiently.
• Support knowledge sharing and participate in market-specific training initiatives.
• Contribute to team performance by maintaining a customer-focused mindset, supporting colleagues, and working towards established KPIs.