Customer Service Officer

ARTECO; Oost-Vlaanderen; On-site; EUR 34,000 - 52,000; Full time

Job summary

Jobtailor seeks a diligent logistics/CS coordinator to manage a customer portfolio, build close relationships, and oversee the order-to-cash process in SAP. You will ensure timely order entry, coordinate exports and documentation, and act as the single point of contact for customers, production, and logistics providers.

Fluent Dutch and English, a related bachelor's degree, and the ability to adapt to new technologies are essential for success, with strong planning and proactive problem-solving

Qualifications

• Bachelor's degree in applied language studies, Logistics management, Office Management or equivalent.
• Fluent in Dutch and English (written and spoken).
• Knowledge of other languages is an asset.
• Ability to work with diverse teams and customers worldwide.
• Proactive mindset with problem-solving skills and adaptability to new technologies.
• Combine flexibility and strong planning skills with a hands-on mentality to manage multiple priorities effectively.
• Communicate clearly and professionally.

Responsibilities

• manage a customer portfolio building close working relationships to understand and meet their needs
• oversee the entire order-to-cash (O2C) process in a SAP environment
• ensure timely and accurate order entry
• coordinate logistics and ensure all (export) documentation is in place
• ensure accurate pricing and on-time invoicing
• act as the Single Point of Contact for the customer regarding orders, logistics and documentation
• ensure seamless communication and collaboration with customers
• liaise between the customer, production plant, and logistics service provider
• proactively resolve issues related to orders and deliveries and keep customers informed

Skills

Dutch language

English language

Cross-cultural communication

Education

Bachelor's degree in applied language studies, Logistics management or equivalent through experience

Job description

Responsibilities

• manage a customer portfolio building close working relationships to understand and meet their needs
• oversee the entire order-to-cash (O2C) process in a SAP environment
• ensure timely and accurate order entry
• coordinate logistics and ensure all (export) documentation is in place
• ensure accurate pricing and on-time invoicing
• act as the Single Point of Contact for the customer regarding orders, logistics and documentation
• ensure seamless communication and collaboration with customers
• liaise between the customer, production plant, and logistics service provider
• proactively resolve issues related to orders and deliveries and keep customers informed

Requirements

• bachelor’s degree in applied language studies, Logistics management, Office Management or equivalent through experience
• fluent in Dutch and English (written and spoken)
• knowledge of other languages is an asset
• work effectively with diverse teams and customers worldwide
• proactive mindset, strong problem-solving skills and ability to adapt to new technologies quickly
• combine flexibility and strong planning skills with a hands-on mentality to manage multiple priorities effectively
• communicate clearly and professionally